Felicia Sandoval

EVP/Creative Director @ Stampede Studios

[ComicBook.com @ComicBook]

how do we nominate a social video edit for an Oscar

[Felicia Sandoval @feesandoval]

@ComicBook @mastersmovie Let’s start a petition.

[Felicia Sandoval @feesandoval]

@GavinNewsom @MayorOfLA would it be possible to get if/then timelines for mandatory evacs being lifted? Our children, our jobs, our sanity would appreciate it.

[Felicia Sandoval @feesandoval]

@LADWP @LADWP what is the plan for turning back on the power in areas that get cleared from evacuation? How quickly will power be available to those customers?

[Felicia Sandoval @feesandoval]

via @NYTimes There are videos around for weeks that have confirmed this. why is this new news? I really find the process of news so inappropriate. News used to be about fact finding. Now it’s about hearsay headlines and fact finding later. Sad. https://t.co/qNub7UNLxM

[Felicia Sandoval @feesandoval]

@westelm I’ve done so more than enough times. At this point, good customer service would be able to contact me with constant updates. I do not wish to be given another number to call. I am exhausted, disappointed, angry, frustrated and just want to not be given the runaround

[Felicia Sandoval @feesandoval]

@westelm is a complete and utter disgrace. Spent 10 hours on calls to get a promise of furniture to be delivered today. Delivery canceled by their 3rd party service without my consent. #disgusted

[Felicia Sandoval @feesandoval]

@westelm Thank you but when I respond to the direct message you still direct me to a chat where I get the runaround. I do not wish to waste my time. I’m a diamond customer and should be able to get a direct line to someone.

[Felicia Sandoval @feesandoval]

What do you do when you order something from @westelm with more than a month buffer time in case of delays only to find out that it may never arrive in time for your son’s birthday party, the whole reason you ordered it in the first place? Here is the story:

[Felicia Sandoval @feesandoval]

To say I am disappointed is an understatement. Over a month late, ruining my son’s first we’ve birthday party with friends in attendance, and I’m sure I’m going to have a hell of a time with @westelm getting a refund.
#disappointed

[Felicia Sandoval @feesandoval]

Nothing gets shipped with a scan. At every point on its journey, it would be scanned. That being said, WHY have I spent so much time with @westelm trying to track down these two items??? It doesn’t even make an ounce of sense.

[Felicia Sandoval @feesandoval]

Guess what? Today is a new day, I have spent well over 7 hours on the phone trying to track down this furniture, and still have no conclusion on whether or not it is going to arrive. @westelm’s supply chain logistics must be pretty terrible because…

[Felicia Sandoval @feesandoval]

Yesterday, I called @westelm to confirm delivery. I am given the runaround again and demand to speak to an escalation manager. Now he is very nice and tells me that he is going to submit a track & trace because the furniture shows to be at the facility.

[Felicia Sandoval @feesandoval]

I continue to check in to make sure the order has shipped because my son’s birthday party is in 9/23. I am told that it is due to arrive at the distribution facility on 9/4.

[Felicia Sandoval @feesandoval]

However, the @westelm tracking site still said the order was received but not shipped. So, I call a week later to see if it had shipped. I was told there was a delay due to weather and that the new delivery date was no later than 9/12.

[Felicia Sandoval @feesandoval]

On July 25th, I ordered 3 pieces of outdoor furniture that were labeled ready to ship from @westelm. They were due to arrive at my home between 8/19 to 8/30. On 8/19, I called to check the status and see if it was still on track to arrive no later than 8/30. I was told yes.

[Felicia Sandoval @feesandoval]

Unbelievably frustrated with @westelm I’ve never had a bad situation with them before but their system now seems to be flawed. Wait times, lack of communication about delays and calls of 40+ minutes with no resolution. #disappointing

[Felicia Sandoval @feesandoval]

@SouthwestAir Operations agent CJ at LAS airport who was the boarding agent for my flight to BUR deserves a raise. He showed kindness and empathy to me and is the epitome of an outstanding employee and human. Thank you, CJ. I made it home just in time to say goodbye.

[Felicia Sandoval @feesandoval]

Today, while reading an article on the Denver school administrator shooting, this ad was featured within the body of the article. Poor taste Time Magazine. Please do better.
#timemagazine #badalgorithm #dobetter