felixfgh

Co-founder at FounderNest. In stealth mode. AI-Powered Personalized Market Intelligence.

[felixfgh @felixfgh]

@AmericanAir @AmericanAir asked me to send them a DM just to tell me to go through an online form. As I suspected, their tactic to stop the public conversation here to then do nothing. I’ll keep everyone posted. This is unacceptable and shows @AmericanAir don’t care about top tier customers

[felixfgh @felixfgh]

(1) As an @AmericanAir executive platinum I have never in my life been treated with the most disrespect. When I arrived from SFO (much delayed) we had to wait in DFW for 45 mins on the tarmac for a Gate

[felixfgh @felixfgh]

(2) I arrive at the connecting gate & they had released my seat & downgraded (I was VIP upgraded in SFO) with no compensation. All the agent said was that I was not checked and she wanted to leave me in DFW. This is how much Executive Platinum customers are worth to @AmericanAir

[felixfgh @felixfgh]

@AmericanAir Replied via DM and will keep everyone posted about the outcome

[felixfgh @felixfgh]

@AmericanAir The typical take this to DM so that the rest of the world doesn’t know

[felixfgh @felixfgh]

@Iberia The nightmare continues. I got contacted by 3 different teams. One saying that it would escalate. The other one saying "what do I want", another one asking me to fill out a form (Google doc) And nothing done

[felixfgh @felixfgh]

@Iberia lies. They promise a refund and it never arrives. You talk with them and they said there has been an error and that they have escalated it. Months later the refund hasn't arrived. Second time that this happens to me.

[felixfgh @felixfgh]

@Iberia I've reached out to them (@Iberia @ClaimDepar72272 ) via DM with all the info (that I had provided 3 times already), I'll keep everyone posted about how this ends

[felixfgh @felixfgh]

@Iberia Process my refund, and please don't tell me to take this to a DM. I've been told 3 times it was going to be processed within 24-72h and I'm still waiting (more than a month later) - lame excuses like it got stuck in the department who has to process it (always the same one btw)

[felixfgh @felixfgh]

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