in the end i just want people to be able to say “i saw Jesus in you. i could hear his voice in the words you spoke. i could see him in the way you lived your life.” that’s what i’m striving for.
Uploading a clean PDF of your resume to an application portal, only for the software to immediately demand you manually re-type your entire ten-year employment history into fifteen individual text boxes.
Automated customer service chatbots aren't designed to resolve complaints; they are designed to add enough friction that a customer gives up before reaching a paid human representative.