@destination2uk I have a Maldives package on 7th April flying Etihad via Abu Dhabi. FCDO advises against all UAE transit. Under the Package Travel Regulations 2018 I have rights. 3 emails and 4 calls with no response. The worst customer service!!!! I’m contacting ABTA this week.
@ZARA Was gifted two coats which were too big. Then we went into lockdown for three months so I couldn’t return them. During that time we lost the receipt, the coats still had the tags on yet you wouldn’t even let me exchange it for Something else. Absolutely no care for your customers
Did a £300 @ZARA order two weeks ago the parcel still hasn’t arrived. No update my package is still being ‘picked’. Also some items are now out of stock. Genuinely the worst customer service
@ZARA I’ve called your customer care no help at all. They don’t know when it will arrive I haven’t had a shipping notification. You guys genuinely don’t give a damn about your customers.