FFS__Owen

[FFS__Owen @ffs__owen]

@Saxonis_ Or BDH

[FFS__Owen @ffs__owen]

@virginmedia I’ve got a technician coming on the Saturday 2nd with a box now so fingers crossed…

[FFS__Owen @ffs__owen]

Spurs will win a trophy before @YodelOnline and @virginmedia deliver my tv box.

[Days Since A Trophy @_SpursTrophies]

5️⃣7️⃣4️⃣9️⃣

[FFS__Owen @ffs__owen]

@virginmedia Received this, this morning?! I didn’t even book a technician and told there’s one coming today. Had to rebook why is one coming out? Is he bringing a box?!

[FFS__Owen @ffs__owen]

@virginmedia And you failed to deliver again. No update. @YodelOnline and you need to sit down and talk. This is actually ludicrous and I hope this thread eventually goes viral. Can I have the email address of Megan’s manager as she was liaising with me originally.

[FFS__Owen @ffs__owen]

@virginmedia do you have a manager in the U.K. that can help me before I cancel?

[FFS__Owen @ffs__owen]

@virginmedia You said this yesterday? How long does it take?

[FFS__Owen @ffs__owen]

@virginmedia Can I have an update today please? I was promised one yesterday.

[FFS__Owen @ffs__owen]

@virginmedia Very funny guys…!

[FFS__Owen @ffs__owen]

@virginmedia I’ll be even less happy if I get billed the £40 for a box I haven’t yet received which will come out in December.

[FFS__Owen @ffs__owen]

@virginmedia Any Joy? 🙂

[FFS__Owen @ffs__owen]

@virginmedia Thanks ML! If you need a timeline of events for your manager let me know!

[FFS__Owen @ffs__owen]

@virginmedia Hi yes!

[FFS__Owen @ffs__owen]

@virginmedia That’s great thank you!

[FFS__Owen @ffs__owen]

@virginmedia It’ll just be the same questions but fine, humour me. Please can you send me the webchat link?

[FFS__Owen @ffs__owen]

@virginmedia I already tried that. I got passed around people that didn’t understand. Please can I be contacted by a competent representative of your company? Do you not understand that doing the same thing and expecting a different result is the definition of insanity?

[FFS__Owen @ffs__owen]

@virginmedia Can I actually speak to a manager on the phone instead of going through 8 stages of being fobbed off then 15min wait on hold? If this is a quick start order then it’s been pretty slow…

[FFS__Owen @ffs__owen]

@virginmedia Well they can’t locate it and told me to order a new one from you. Then your customer service advisor sent an email with another customers order on it. Just as bad as each other 😂

[FFS__Owen @ffs__owen]

@virginmedia & @YodelOnline even twilight was a better love story. There were at least 8 stages before I could try to get to an advisor. Yodel have just ignored me for the day and I’m now paying for a service I haven’t even received yet. Top stuff

[FFS__Owen @ffs__owen]

@chlooeeeexo @DownloadFest RIP camping 🤟🏼 you actually going?