Francois Gillon

I love the way how digital can help making our lives more simple, at least, when a great customer experience is provided. All views are my own.

[Gartner @Gartner_inc]

🔎 Competing in 2026 means rethinking everything - delivery, differentiation, and your operating rhythm.

Discover the bold moves tech services leaders need now in our on-demand webinar: https://t.co/Q1HR7CAJyC

[Florian Graillot @FGraillot]

AI in insurance: how technolgy is reshaping the underwriting function ?

→ https://t.co/7DZRLbwbfx

This is what Bain & Capital explored in a recent report.

[Francois Gillon @fgillon]

Je soutiens le manifeste pour la sauvegarde du savoir humain singulier. Mon degré d’accord : 84 %. @michaelbechler https://t.co/v9cGEW6CON

[Francois Gillon @fgillon]

L’intelligence artificielle au Québec: 30 ans d’avance, encore une fois. Trop d’entreprises québécoises abordent l’IA avec une approche réactive plutôt que stratégique https://t.co/COuqv9jp5t

[Francois Gillon @fgillon]

Just got the confirmation by an @AirCanada agent that they do not honor their #ERROR #fares and I calmly explained that by Quebec law a merchant that is making a pricing mistake on it’s booking website must honor it. Have introduced a formal complaint. #poor #CX #complaint #law

[Francois Gillon @fgillon]

@AirCanada @Aeroplan is not respecting their obligations and the call center agent does not recognize it. Got a 10162 error twice for 2 different journeys once I got to the seat selection. Whose responsibility is it when a pricing error is made on the carrier website?

[Francois Gillon @fgillon]

If you call @AirCanada #customer #service to book a flight you are told how long it will take to answer your call and you have an option to get called back. If you want to book the same flight using your @Aeroplan points you have none, and wait for hours. Same company? #poor #CX

[Francois Gillon @fgillon]

Really disappointed about @AirCanada @Aeroplan service. I tried to book a flight using my points. Everytime I get an error and have spent 1,5 hour waiting at their call center without getting someone. Poor #cx #clientservice #booking #website #waste #time

[Francois Gillon @fgillon]

@Aeroplan I’ve tried to book a flight and went to the seat selection until I got an error message “10162 pricing impossible” Have tried via laptop, desktop, mobile and different browsers but always the same message. I called 2 times but never achieved to talk to someone….

[Francois Gillon @fgillon]

@FirstAlert @Resideo I am experiencing false alarms with my fire & CO detectors OneLink. Have send the report to the customer service and expected a response within 1 business day as mentioned. Send another message. No response. Poor #CustomerService & #unreliable product

[Francois Gillon @fgillon]

@airalosupport Your customer service is not available. I did 2 enquiries via chat, two via e-mail and no response… My eSim is not working and I think I will choose another provider if your client support is not providing assistance

[Forbes @Forbes]

Why Apple’s Partnership With Goldman Is The Future Of Banking https://t.co/yaHO9N6U8r by @emilymason00

[Francois Gillon @fgillon]

@PasseportCan J’ai fait une demande dans un centre Service Canada le 25/03 avec un envoi prévu le 26/04. Pouvez-vous me garantir que nos passeports nous seront envoyés avant la date de départ qui approche rapidement? Impossible de joindre vos services par téléphone. Merci

[Francois Gillon @fgillon]

@PasseportCan Bonjour, je suis sans nouvelles depuis ma demande de passeport le 25 mars au bureau de Service Canada. On est à 12 semaines de délai…et 1 mois du départ. Je comprends qu’il y ait des délais mais je trouve dommage d’être pénalisé pour m’être pris à temps…Merci

[Francois Gillon @fgillon]

Companies need to adopt portfolio business models and cannot be run like a one size fits all organization. The role of a senior executive is to be the final integrator across these businesses. @PwC #disruptive #innovation #businessmodels https://t.co/PjONU575V0

[Francois Gillon @fgillon]

In China, regulation comes only after meaningful experimentations. Pioneers are given leeway to experiment with new business models, with regulators implementing guardrails only once scale is achieved & negative impacts are identified @McKinsey #innovation https://t.co/8TJ0LUfJgY

[Francois Gillon @fgillon]

RBC just launched RBCx a full-service product & advisory platform that has one mandate: helping tech and innovation companies scale #financial #innovation #banking #business https://t.co/DDFUCaL5xd

[Tom Podolec Aviation @TomPodolec]

Reason 693 why window seats are the best...

[Francois Gillon @fgillon]

Belle idée de Germain Hôtels !!

[InvestissementQuébec @InvestQuebec]

Nous sommes fiers de participer à plus de 50 fonds d’investissement pour une exposition totale de plus de 800 M$.
Découvrez nos résultats 2019-2020 👉 https://t.co/7AVD05R5eB