Fiona J. MacLellan

Designer, doer and mum of two 👏 working @ScotGov 20% grapefruit #sharpviews are my own

[Digital Scotland @digitalscots]

BLOG: Ryan Bowler and Fiona MacLellan highlight a recent ScotPayments user-centred design team deep dive into Inclusive Payments and look at why payment choice matters.

Read more in the second part of their Design in Action blog series: https://t.co/6aWUpPhKL7

[Digital Scotland @digitalscots]

BLOG: Fiona MacLellan and Cal Marr from our ScotPayments team celebrate their 100th payment run and over £40 million allocated across 20,000 payments since launch in 2021.

Read more in the first part of their Design in Action blog series: https://t.co/2FpfMpCQ6z

[Fiona J. MacLellan @fiabc]

🛜 “Stick to your design principles, even under pressure” @JPMarksCB #DS23 @scotgov #DigitalScotland2023 “…and tell the story, both the challenges and successes!”

[Fiona J. MacLellan @fiabc]

🛜 Leadership stream to close the day with @tumshie asking what is innovation? We need to fix our foundations before working on anything new or shiny ✨ & from
my humble experience of impact in government this sounds fabulously true #DS23 @Futurescot_News

[Fiona J. MacLellan @fiabc]

🛜 Citizen engagement discussion kicked off by @ScotGov presenter with a focus on digital inclusion and trust “Everything from anywhere and all at once… only if you bring everyone along with you” @eilidhmcginger #DS23 @Futurescot_News #DigitalScotland2023

[Fiona J. MacLellan @fiabc]

@digitalscots Great discussion from Tom - Chief Data Officer - on having a human in the loop, ethical considerations and engagement with young people at the heart of the national discussion around AI

[Fiona J. MacLellan @fiabc]

🛜 “Value judgement needs a human in the loop” but AI can be a brilliant colleague. “Efficiency and accuracy are not the only lens” to consider when bringing in AI… snippets from a discussion with the audience with experts in digital and data #DS23 @Futurescot_News

[Fiona J. MacLellan @fiabc]

🛜 ‘Your digital journey should start and end with people’ #DS23 #DigitalScotland2023 @Futurescot_News

[Fiona J. MacLellan @fiabc]

@Louisemac 🤍 sending lots of love to you and your family has this time of heartbreaking grief

[Fiona J. MacLellan @fiabc]

🛜 “Lofty aspirations leads to difficulties in measuring progress” @meganleedev framing the challenge with previous digital strategies ⏩ Central Digital and Data Office now has its clearly defined goals in a roadmap #DS23 https://t.co/EEq66EWcNW

[Fiona J. MacLellan @fiabc]

🛜 #DigitalScotland2023 opening from @GeoffHuggins and @meganleedev on the importance of common platforms. It’s about building things well once for many to use 📢Shout out to #ScotPayments and my sister programmes Cloud and Identity @scotgov @digitalscots
#DS23 @Futurescot_News

[Fiona J. MacLellan @fiabc]

@lisajjeffery @Martin_Jordan @ImHuYorks @MarcOConnor21 Hurray! Me and some bigger and better thinkers in @Scotgov will get our heads together this week on how we can support #ServicesWeek 2023

[Fiona J. MacLellan @fiabc]

10 DAYS TO GO...I'm looking for two User Researchers (1 x junior 1 x senior) to be part of my team in @scotgov Digital Directorate. Join us to improve the lives of the people of Scotland😊@digitalscots
https://t.co/jKSCHpJ3qM
https://t.co/dHPZPo1yuf

[Joyce Karam @Joyce_Karam]

Wow. This quote from Jacinda Ardern’s resignation: ‘Hope I leave New Zealanders with a belief that you can be kind but strong, empathetic but decisive, optimistic but focused...that you can be your own kind of leader, one who knows when it’s time to go’..

[Fiona J. MacLellan @fiabc]

Step 3: leveraging cloud, data & AI to build the next generation of services ☁️#️⃣🤖 sharing approaches and tools

Up next case studies from @DigitalOfficeLG @uniofedinburgh @UoE_EFI @NHS24 @PoliceScotland @SopraSteriaPS @awscloud @RDS_Scotland @tumshie @MikeCrockart @LeidosInc

[Fiona J. MacLellan @fiabc]

Step 1: Growing the #digitalworkforce from 4% to 6% is a top priority to enable #TransformationPublicServices - YUP! …in Scandinavia it’s already 25% 😅 Great to hear from @GeoffHuggins repping @digitalscots opening @FutureScot_News conference

[Fiona J. MacLellan @fiabc]

Step 2: Designing common platforms to enable “seamless access & use of digital public services”

This #SystemLevelThinking is my teams mission 👉 How? 👉 User-Centred Design #SAtSD @GeoffHuggins @digitalscots @FutureScot_News #TransformingPublicServices

[Futurescot @Futurescot_News]

Not a bad checklist before embarking on your public sector AI project, courtesy of @nesta_uk - Jarmo says Edinburgh Uni also has @ShannonVallor helping it to navigate the ethical and trust questions provoked by the use of AI 👇 #TransformingPublicServices

[Fiona J. MacLellan @fiabc]

Walking boots at the ready, I'm joining @ScotGov colleagues to take on the 3 highest Munros🌄That's 33.9miles over 3days to raise money and awareness for good causes: @TheLifeboatFund, @ForYouByYou & of personal importance @ScotWomensAid Check it out:
https://t.co/yoM68znNbG