Fido Solutions

Official Fido support channel
Need support: us:

[Fido Solutions @FidoSolutions]

@Richard24924361 Thank you. We have responded to your DM. ^rp

[Fido Solutions @FidoSolutions]

@beenish_c2tq You can call our international number from a different phone by dialing [phone]. Once you are connected with an agent, they will be able to further review and ensure that your account gets cancelled. ^ BE

[Fido Solutions @FidoSolutions]

@SuzanneJoy2009 We have instructions available at https://t.co/ZjlIj8GJsw to assist with setting up a callback for a time that is convenient for you. -Eric 2/2

[Fido Solutions @FidoSolutions]

@SuzanneJoy2009 Hello and thanks for reaching out. Many account activities can be performed directly via https://t.co/aF6vdjaDpP avoiding the need to contact. Should you wish to speak with a representative, our support model has shifted towards callback, avoiding the need to wait on a call. 1/2

[Fido Solutions @FidoSolutions]

@SumKindaJerk Hi! Sorry to see that you returned your device back to us. I am wondering if your account is still active or no? ^ BE

[Fido Solutions @FidoSolutions]

@CrashKoeck You are very welcome. Our support model has shifted towards callback only. Thank you for your understanding. -Eric

[Fido Solutions @FidoSolutions]

@tolulinks Hello and thanks for reaching out. If you are experiencing dropped/failed calls and issues with your Internet please connect with support at https://t.co/Keh4LP4Ijf by setting up a callback. We'll investigate and do our best to help. -Eric

[Fido Solutions @FidoSolutions]

@CrashKoeck Hello and sorry to see you are having trouble receiving the callback. All scheduled callbacks are contacted, so if you haven’t received the calls please make sure Fido’s callback number 1-888-481-3436 isn’t blocked by your device or call filtering settings. 1/2

[Fido Solutions @FidoSolutions]

@amasenabarttin Certainly not suggesting you blocked the number right before we tried to call, we're just suggesting to sure you haven't blocked Fido’s phone number (1-888-481-3436). If you’re still not getting a callback, try scheduling a new callback with a different number. ^rp

[Fido Solutions @FidoSolutions]

@amasenabarttin We're sorry to hear that. Did you happen to miss any calls including unknown callers? We would also suggest confirming that you do not have our number blocked on your device. ^rp

[Fido Solutions @FidoSolutions]

@MJlti3 Thank you. -Eric

[Fido Solutions @FidoSolutions]

@darylcognito Since you do not regularly use that much data, that is why we've recommended checking on your device which applications caused the unwanted usage. You can also check with the manufacturer for software issues. -Eric

[Fido Solutions @FidoSolutions]

@darylcognito When visiting https://t.co/Keh4LP4Ijf you can setup a time that is convenient for you to further discuss this usage concern. -Eric 2/2

[Fido Solutions @FidoSolutions]

@darylcognito If it is an iPhone I'd recommend resetting the usage every month on your billing cycle date for the most accurate readings. Should further assistance be needed, our support model has shifted towards callback. 1/2

[Fido Solutions @FidoSolutions]

@darylcognito Hello Daryl. Having unexpected usage can definitely be frustrating. I'd recommend checking on your device settings to confirm which applications have caused the usage. If you have an android phone, just ensure your bill cycle is set properly to match what is on your account. 1/2