Fiona Field

[Fiona Field @fififield]

@Herts_Highways @Herts_Highways Any answers or is this question being totally avoided? Now that the schools are back the traffic around north road is even more ridiculous!

[Fiona Field @fififield]

@Herts_Highways Also, very shortly is a bit vague! I have a feeling that my idea of very shortly and @Herts_Highways idea of very shortly are very different! Thanks for making everyday much more stressful than it needs to be!

[Fiona Field @fififield]

@Herts_Highways The is ridiculous. We’ve been impacted by road closures in this area for almost a year and you can’t even give a date as to when this will change!

[Fiona Field @fififield]

@Herts_Highways so when is North Road reopening? Was supposed to be the 31st of August but still closed today. After months of disruption this is now a joke! The traffic is so disruptive to those of us that live in the area.

[Fiona Field @fififield]

@virginmedia 🤣 well that was a lie!

[Fiona Field @fififield]

@virginmedia Zero connection… zero customer service. You should be ashamed of how you treat your customers who quite frankly pay way over the odds for a crap service!

[Fiona Field @fififield]

@virginmedia Was working for about four hours now off again!

[Fiona Field @fififield]

@virginmedia So now it’s a problem affecting your your contact centres you take it seriously! I’ve had issues with my broadband for a year and you lot don’t care! Was it a shock when I woke up to no internet this morning? NO!

[Fiona Field @fififield]

@Fuzzbombers87 @virginmedia Good luck I’ve had this issue with them for over a year and they basically don’t care! Worst customer service ever!

[Fiona Field @fififield]

@virginmedia 🤣 ermm yes. And guess what I spoke to three more totally incompetent “customer services” people! Apparently a complaint was logged on my behalf. Then I received this email. Phew complaint resolved… I don’t think so! Are you lot actually having a laugh!

[Fiona Field @fififield]

@virginmedia How do you propose I get to speak to the person who is actually going to do something! I have no choice but to use your services so maybe this is why virgin find it acceptable to treat me this way! 2/3

[Fiona Field @fififield]

@virginmedia Guess what happened today... or should i say guess what didn't happen today. Your engineer did not turn up for the appointment that was made via you customer services team on sunday! I have no words to describe the incompetence of Virgin Media!

[Fiona Field @fififield]

@virginmedia I told them I couldn’t do Tuesday. They suggested Thursday. I told them I could do Thursday. The lady said she had booked the engineer for Thursday. An hour later I get a text message saying a technician is due out on Tuesday and if I’m not in I’ll be charged £25! 2/4

[Fiona Field @fififield]

@virginmedia I also asked the customer services team to get a manager to call me back. They said this would take up to 7-days as they are dealing with a large number of complaints at the moment - sounds like there’s lots of us out there getting an exceptional service to at the moment! 4/4

[Fiona Field @fififield]

@virginmedia What a joke… now do you expect me to waste more of my time phoning your customer services back to sort this out? I can tell you now that I will not be paying £25 if an engineer turns up and no one is in! 3/4

[Fiona Field @fififield]

@virginmedia Here’s an example of how incompetent your customer services team are. Yesterday I eventually got through to someone that could help me… had to speak to three people first! They said I need to have another engineer sent out to my property this week. They suggested Tuesday 1/4

[Fiona Field @fififield]

@virginmedia Why should I have to do this. Why can’t your customer services team help! Surely that’s part of why a pay my monthly fee for!

[Fiona Field @fififield]

@virginmedia currently on the phone to your customer services team as I type who are nothing but useless! 3/3

[Fiona Field @fififield]

@virginmedia @virginmedia two years of complaining and still my broadband service is not working properly. Engineers turn up and rush jobs and leave without fixing any issues even though they say they have. Customer services are gatekeepers and will not escalate my issue! 1/3