Amy Finn

Helping people tell their stories! Mamma, Marketer, Creator, Vizsla obsessed, Lover of cooking, tequila and dark chocolate, #insurtech #trynewthings!

[Amy Finn @finnamyfinn]

By focusing on Time to First Contact, @AAANews managers saw the benefits first-hand. “We saw a huge decline in the number of calls because if members can text asking a simple question and get a fast response that eliminates phone calls and voicemails.” https://t.co/hFAA07ZE9m

[Amy Finn @finnamyfinn]

“The transition to Hi Marley was seamless and allowed us to continue to offer our customers communication options and elevated customer service.” – Bill Folmar, SVP Claims, @Donegal_Ins https://t.co/iIVadD6rS1

[Amy Finn @finnamyfinn]

The @HiMarleyInc Insurance Cloud will enable @AmerisureSocial’s #policyholders and #claimants to easily communicate with #claimsprofessionals via text throughout the claims process, significantly improving customer satisfaction and cycle times. https://t.co/WasmcJ7vt4

[Stefanie Bishop @stefanie_bb]

@finnamyfinn @claires this is unacceptable. I have a “permanent bracelet” from another vendor - no burn & it’s been on for months. @claires , do better.

[Amy Finn @finnamyfinn]

@claires Hello Claire's. They did indeed. They would not let me escalate to a supervisor and they let me know that there is nothing they can do about it. Is this Tweet confirming that you will not resolve the issue of the faulty merchandise with a refund or credit?

[Amy Finn @finnamyfinn]

@claires - My daughter & friend got "permanent bracelets" on Sat - both fell off w/in hours- one lost, other fell off in shower. Customer service says "pound sand" - no refunds. My daughter was also burned with the soldering tool while getting hers (have pic) Can someone help?

[Hi Marley @HiMarleyInc]

Investor @gordonritter of @emergencecap highlights the value of #GenerativeAI, emphasizing the importance of focusing in order to deliver value - a pillar we've held true for six-plus years with a sole focus on #insurance. https://t.co/tViG9XxWU2

[Amy Finn @finnamyfinn]

Come work with my colleagues and me on the marketing team at Hi Marley! Reach out with any questions.

[Hi Marley @HiMarleyInc]

We're looking for a detailed-oriented, creative marketer ready to deliver effective and lovable events experiences!

You’ll be part of small and driven #Marketing team full of opportunities to learn, grow and have fun.

View the job description and apply: https://t.co/KHj94CIdn6

[Amy Finn @finnamyfinn]

We get lots of question about our lovable and unusual company name. Learn the origins of our name and other little-known-facts about Hi Marley's history. https://t.co/H7yuBhhVIT

[Amy Finn @finnamyfinn]

With Hi Marley, Chesapeake Employers adjusters can receive full-color photos – a huge step up from the black-and-white ones they received before. These more detailed photos help improve assessments and ultimately, overall care for #injuredworkers. https://t.co/RUdRKSEET4

[Hi Marley @HiMarleyInc]

We’ve come a long way! See how it all started and what got us to six years full of innovation, laughs and love: https://t.co/jpJiVpH74F

[Amy Finn @finnamyfinn]

Through their partnership with @HiMarleyInc, @ArbellaIns can now leverage text messaging to streamline communication for a more efficient and personalized claims experience! https://t.co/6JOqAfLRq8

[Amy Finn @finnamyfinn]

#Adjusters who engage with customers quickly are more likely to take an #empathetic approach and provide timely service communication throughout the claims process, ultimately driving higher #customersatisfaction, lower cycle times and cost savings.  https://t.co/1kfkRPA2iC

[Amy Finn @finnamyfinn]

Since rolling out Hi Marley, @PSM_Ins_Co has received tons of positive feedback. One customer described their experience as “very efficient, fast and easy claims process, contacted me in a timely manner and received payment in less than a week.” https://t.co/aA4KZckdH7

[Amy Finn @finnamyfinn]

Mutual of Enumclaw loved their decision to migrate to Hi Marley. “Our employees love Hi Marley. It’s very easy to use. The platform is robust, but there’s nothing complex about using it. We were able to transition with no hiccups.” https://t.co/Z6ONxbl5cK

[Amy Finn @finnamyfinn]

Looking for a Zipwhip alternative? Enjoy a free demo of the only communication and collaboration platform purpose-built for insurance. https://t.co/B71T5Hfw8W

[Cheryl Winokur Munk @CherylMunk]

Is ChatGPT Coming for Your Job? Maybe, maybe not. https://t.co/ikT4J4s7jU

[Hi Marley @HiMarleyInc]

We recently analyzed 1,040 #claims in our database to uncover the root cause of #policyholders’ most asked questions. @repairerdriven breaks down the results and shares ways #carriers can use this information to create more efficient, lovable experiences. https://t.co/Z7mH9r7o8f

[Amy Finn @finnamyfinn]

Did you know that over 30% of auto and property #claimquestions stem from lack of knowledge around next steps? Discover how you can effectively explain processes and set expectations up front to significantly reduce #policyholder inquiries. https://t.co/HFiwVm2yS1

[Amy Finn @finnamyfinn]

#Claims are stressful, and adjusters face pressure to respond quickly to customers. Now, Hi Marley’s Grammarly integration helps them catch minor spelling errors or punctuation issues before they hit send, making their jobs easier and more impactful. https://t.co/rOFsuDHbcV