By focusing on Time to First Contact, @AAANews managers saw the benefits first-hand. “We saw a huge decline in the number of calls because if members can text asking a simple question and get a fast response that eliminates phone calls and voicemails.” https://t.co/hFAA07ZE9m
“The transition to Hi Marley was seamless and allowed us to continue to offer our customers communication options and elevated customer service.” – Bill Folmar, SVP Claims, @Donegal_Ins https://t.co/iIVadD6rS1
@finnamyfinn@claires this is unacceptable. I have a “permanent bracelet” from another vendor - no burn & it’s been on for months. @claires , do better.
@claires Hello Claire's. They did indeed. They would not let me escalate to a supervisor and they let me know that there is nothing they can do about it. Is this Tweet confirming that you will not resolve the issue of the faulty merchandise with a refund or credit?
@claires - My daughter & friend got "permanent bracelets" on Sat - both fell off w/in hours- one lost, other fell off in shower. Customer service says "pound sand" - no refunds. My daughter was also burned with the soldering tool while getting hers (have pic) Can someone help?
Investor @gordonritter of @emergencecap highlights the value of #GenerativeAI, emphasizing the importance of focusing in order to deliver value - a pillar we've held true for six-plus years with a sole focus on #insurance. https://t.co/tViG9XxWU2
We're looking for a detailed-oriented, creative marketer ready to deliver effective and lovable events experiences!
You’ll be part of small and driven #Marketing team full of opportunities to learn, grow and have fun.
View the job description and apply: https://t.co/KHj94CIdn6
We get lots of question about our lovable and unusual company name. Learn the origins of our name and other little-known-facts about Hi Marley's history. https://t.co/H7yuBhhVIT
With Hi Marley, Chesapeake Employers adjusters can receive full-color photos – a huge step up from the black-and-white ones they received before. These more detailed photos help improve assessments and ultimately, overall care for #injuredworkers. https://t.co/RUdRKSEET4
Through their partnership with @HiMarleyInc, @ArbellaIns can now leverage text messaging to streamline communication for a more efficient and personalized claims experience! https://t.co/6JOqAfLRq8
#Adjusters who engage with customers quickly are more likely to take an #empathetic approach and provide timely service communication throughout the claims process, ultimately driving higher #customersatisfaction, lower cycle times and cost savings. https://t.co/1kfkRPA2iC
Since rolling out Hi Marley, @PSM_Ins_Co has received tons of positive feedback. One customer described their experience as “very efficient, fast and easy claims process, contacted me in a timely manner and received payment in less than a week.” https://t.co/aA4KZckdH7
Mutual of Enumclaw loved their decision to migrate to Hi Marley. “Our employees love Hi Marley. It’s very easy to use. The platform is robust, but there’s nothing complex about using it. We were able to transition with no hiccups.” https://t.co/Z6ONxbl5cK
Looking for a Zipwhip alternative? Enjoy a free demo of the only communication and collaboration platform purpose-built for insurance. https://t.co/B71T5Hfw8W
We recently analyzed 1,040 #claims in our database to uncover the root cause of #policyholders’ most asked questions. @repairerdriven breaks down the results and shares ways #carriers can use this information to create more efficient, lovable experiences. https://t.co/Z7mH9r7o8f
Did you know that over 30% of auto and property #claimquestions stem from lack of knowledge around next steps? Discover how you can effectively explain processes and set expectations up front to significantly reduce #policyholder inquiries. https://t.co/HFiwVm2yS1
#Claims are stressful, and adjusters face pressure to respond quickly to customers. Now, Hi Marley’s Grammarly integration helps them catch minor spelling errors or punctuation issues before they hit send, making their jobs easier and more impactful. https://t.co/rOFsuDHbcV