@RussInCheshire @PedalTrill You don’t understand VAT. The school is not exempt from VAT, the SERVICE which they provide (education) is. Charging VAT on education is like charging VAT on healthcare. It’s a discriminatory policy based on perceived wealth.
@VeryHelpers hi, contacted customers about a refund I never received. I later received a confirmation email to say it was being looked into but had no communication since. That was 1st December 2023! Where’s my refund?!
@BootsHelp I paid for next day delivery on an order made approx a week ago and it still hasn't arrived. I've had no updates since the first one telling me it had been dispatched. Where is it? I have already sent you a DM with order number.
@Hermesparcels hi my parcel was supposed to have been picked up on Tuesday. Tracking info tells me it was attempted yesterday. It definitely wasn’t. I was at home all day yesterday and in any case I left the parcel on the porch. You can’t miss it. When will it be collected?
@SharkCleaning Hi, have just placed an order on your website but unclear if payment was successful. Haven't received an email confirmation either but I can see the order placed on m online account. Can't seem to get through on the phone. Can you help?
@TeamKnowhowUK Hi, I wish to cancel an order I placed on Friday evening. I rang on Saturday to cancel but was on hold for two hours and then got cut off! Obviously, I wish to avoid an unnecessary delivery trip given the current situation. How can I quickly cancel the order?
@TeamKnowhowUK I've been trying to cancel this order but I received a text this morning from DPD saying it will be delivered later. What should i do? Can I reject the items?