Francois Venter

[Francois Venter @fj_venter]

@AndersonTPT is this how you encourage your truckers to drive recklessly on highways blocking traffic and endangering lives. Your customers must feel that their products are very safe in your hands.

[Francois Venter @fj_venter]

@CityPowerJhb @CityPowerJhb
Are you seriously closing tickets without confirming that power is actually restored? You keep doing this just to look good and leave us off for days on end unable to even log. And we can't even re-open tickets.
@NERSA_ZA
Should audit here. Reference: CPWEB4090413

[Francois Venter @fj_venter]

@CityPowerJhb Are you seriously closing tickets without confirming that power is actually restored? You keep doing this just to look good and leave us off for days on end unable to even log. And we can't even re-open tickets. @NERSA_ZA Should audit here.

Reference: CPWEB4090413

[Francois Venter @fj_venter]

@CityPowerJhb These are no longer inconveniences we are paying customers sitting without power outside of loadshedding. We understand loadshedding but your lack to service to us should not be taken lightly.

[Francois Venter @fj_venter]

@CityPowerJhb This is a complete lie! We haven't had power in 14 hours now and we have 8 loadshedding blocks tomorrow alone only 12 hours of power an entire day. Please give the schedule back to Eskom and get more operators, we can no longer deal with your incompetence and lack of service.

[Francois Venter @fj_venter]

@CityPowerJhb What can be more important than a power outage that is closing in on almost 24 hours? Get your heads out of the gutter and see what is going on out here.

[Dave Nel @SlackingDavid]

.@msPartner I've been trying to resolve a support issue in becoming a Microsoft Partner for 1.5 months. No urgency and we going in circles. Please can someone assist!!! 🤨

[Francois Venter @fj_venter]

@UnalloyedMars @CmDefalt @Outriders I believe that is pretty much how everyone plays games these days, I for one am all for grinding every possible build in my class to perfection. minmaxftw

[Francois Venter @fj_venter]

@CityPowerJhb Fault in Heuwel/Dwars Bromhof. Rest of Bromhof has power except for us. Load shedding ended at 8:30.

[Francois Venter @fj_venter]

@Armandvermeule2 @webafrica @vumatel @BitCo_SA I will highly consider that as I believe that these drops I am experiecing is something that won't take long to resolve. But it is assumed that the problem is on my end,where I know it is not, it is either the exchange/fibre or somewhere on @webafrica side.

[Francois Venter @fj_venter]

@webafrica Why are none of your agents responding the moment I mention packet loss on my service? This is not supposed to happen on a fibre line at all and is one of the fundamental QoS measurements. Chat references [634749, 636234]. Let me know if i should change provider.

[Francois Venter @fj_venter]

@webafrica I also gave an alternative number since I have bad signal at home which can be tried.

[Francois Venter @fj_venter]

@webafrica @webafrica Will i get feedback today, I am still waiting for the issue to be resolved.

[Francois Venter @fj_venter]

@webafrica I will give you some more time to resolve this but I am highly considering moving to another ISP, having to wait so long for a simple issue is driving me insane.

[Francois Venter @fj_venter]

@webafrica @webafrica another day without feedback. I am going to keep posting until this is resolved.

[Francois Venter @fj_venter]

@webafrica I can't join meetings and I can't play games because of this. The speed is great but it is so unstable that for anything aside from downloading something it is unusable.

[Francois Venter @fj_venter]

@webafrica @webafrica a whole day waiting and nobody called me. Please I do not want to switch ISP but you are forcing my hand to move to another ISP, you have been great for 3 years but the last 3 weeks I am unable to join meetings because of the packet loss / drop in my connection.

[Francois Venter @fj_venter]

@webafrica @vumatel How does a simple issue like this take you 3 weeks to resolve? This shows clear incompetence.

[Francois Venter @fj_venter]

@webafrica @vumatel I have intermittent connection to the internet, a clear drop every 10 seconds, packet loss, this line is not okay. I demand that @vumatel come out and troubleshoot this line asap. it is ridiculous that as a paying customer I have to nag you for three weeks without feedback.

[Francois Venter @fj_venter]

@webafrica @vumatel @webafrica I am currently waiting for the technician I was in contact with on friday to call me, the connection interruptions is causing serious issues with my work, please notify him to contact me as soon as possible. I was expecting vumatel to come out and test my fibre line.