Flight CX

World-class customer experience teams for growing startups who put people first. ✈️

[Flight CX @flight_cx]

We all face challenges. Having a #GrowthMindset is crucial in today’s fast-paced world where continuous learning and adaptability are key to success. Three benefits to having a growth mindset are:

1. Improved learning
2. Enhanced creativity
3. All-around better relationships

[Flight CX @flight_cx]

From pilots, to surgeons, there are many professionals that use checklists to ensure they’re consistently performing their best. We think customer service teams could use lists! Check out how @GrooveHQ suggests can consistently offer great #CX: https://t.co/VFQGDw9VQW

[Flight CX @flight_cx]

Did you know that email is still the most used form of communication?
In our onboarding training we review how to write a well-composed email that guarantees the message is friendly, and concise. Having the right tools to connect with customers is empowering. 💪 #CustomerService

[Flight CX @flight_cx]

We’ve all had one of those weeks where it’s only Wednesday but you're already dreaming of your next couple days off filled with catnaps and relaxation! Don’t worry, you’re almost there, just try to keep the yawns to a minimum until then 😉 #catlife #selfcare

[Flight CX @flight_cx]

Are your listening skills in need of a tune-up? 👂 @ClientSuccess gives valuable insights on how to become a better listener. And in the support world, this is crucial to excel in your role.
#ListeningSkills #PersonalGrowth

https://t.co/SPu9tcVShR

[Flight CX @flight_cx]

Customer insights can help businesses make better decisions. From surveys and NPS systems to machine learning and predictive modeling, keeping a pulse on your customer insights can be incredibly advantageous to your business. #CustomerService
https://t.co/kV8XIVb2XH

[Flight CX @flight_cx]

Holidays are hectic for many industries. Need quick, qualified seasonal help? Consider a BPO (business process outsourcer). They have vetted talent, making onboarding fast and cost-effective. Plus, they can help expand coverage globally hassle-free. Contact us for a hand! 😉 #BPO

[Flight CX @flight_cx]

Customers come to you for one reason: to solve their issues. But, the answer you have isn’t always the answer the customer wants. But not sharing it, or sugarcoating it will only make things worse. So, be upfront. It’ll help build trust in the long run. #customerservice

[Flight CX @flight_cx]

As competition in every industry grows, ways to differentiate from others are shrinking. But service could be one the best. In fact, 83% of customers say good service is the most important factor – besides price and product – when deciding what to buy. #customerservice #service

[Flight CX @flight_cx]

We love that our global remote team can travel and explore new places! 🌐

Castellfollit de la Roca, meaning "Little Castle on the Rock”, is in Catalonia, Spain. It’s situated atop a basalt cliff that was formed by volcanic activity millions of years ago! 🤩
#remotework #Travel

[Flight CX @flight_cx]

In customer service, our passion to help can overshadow self-care. Remember, taking breaks, even just five minutes each hour, for some non-work-related, cathartic activities, can recharge you. Prioritize self-care to be a better resource for others. 💆 #SelfCare #CustomerService

[Flight CX @flight_cx]

We recently welcomed a new furry coworker to the Flight team! 🐹

Some of Nutmeg’s top skills are stuffing her cheeks with food, digging tunnels in her new home, and keeping her humans up at night to play! #pets

[Flight CX @flight_cx]

The pandemic drastically changed the way we work. According to Forbes, companies that offer remote & hybrid options are hiring twice as fast as those who require employees to return to the office full-time.

Looks like we’re not the only ones 🤩:https://t.co/jL3uwbONdz
#WFH

[Flight CX @flight_cx]

Our September newsletter it!💗

If you like what we post here and would like to get more blog content, industry news, and updates on upcoming events — check out our latest and click “subscribe” at the bottom.💌
#customerservice #newsletter

https://t.co/5tX0bbpXz7

[Flight CX @flight_cx]

Our 2nd Digital Flight Connections event was tons of fun! Here are 2 takeaways:
🥳 Virtual Community events can be productive and enjoyable!
✨ Playing lighthearted games is an excellent icebreaker.
Everyone is welcome at our events. We hope to see you next time around!✈️ #events

[Flight CX @flight_cx]

Happy #CustomerServiceWeek! 🌟

Behind every great organization are even greater customer support reps!

We asked our team to describe their experience as support reps with one word and this is what they had to say:

How would you describe your experience as a support rep?

[Flight CX @flight_cx]

In a world where we can be anything, let's choose to make a difference. We partnered with @HogarBambi to support at-risk children by creating learning materials. Volunteering is our responsibility, and we're proud to make a small impact on these children's future. 💖 #volunteer

[Flight CX @flight_cx]

In the world of customer support, individual performance metrics can help increase team consistency and productivity and help each teammate grow and thrive.

Learn more about the 5 steps to defining these metrics in our latest blog post: https://t.co/sI2FPbV9xH #CustomerService

[Flight CX @flight_cx]

In a remote setting, regular communication isn’t simply a nicety, it’s a necessity. Consider doing one, or a few of these things, to keep in touch:

Set a calendar reminder to send out updates.
Document everything.
Create a single source of truth.

#remotework #communication

[Flight CX @flight_cx]

Kitten Chaos Alert! 🐱 We love seeing our teammates welcome new furballs into their homes and watch them turn their living spaces into a perfect playground! 🎉

Share a picture of your pet(s) in the comments below!