@AmericanAir Your continued business over the past seven years means a great deal to us and we hope to continue the relationship we've shared together. It would be our pleasure to serve you again.
Sincerely,
Elijah Jackson
Wishing that @AmericanAir had not canceled my return trip from Roatan with my sweet pet 8 DAYS OUT stating that the CDC had changed their entry rules. Contacted the CDC and that is not true. @AmericanAir had to complete one form. Thank you @united for letting us book flight home
@AmericanAir For future travel, you can reach out to our Reservations team through Chat at https://t.co/rMYwdmk5L6.
Mrs. Flores, please know that we are working hard to make every American flight enjoyable and on-time. We will continue improving on making travel with us hassle-free.
@AmericanAir For detailed information regarding, the pet rules, fees, allowed breeds, destination requirements, and aircraft restrictions, please visit us online at https://t.co/Jns0seKbFf – travel information – special assistance – pets, or click here for a direct link.
@AmericanAir you to visit your veterinarian to discuss your pet's trip and obtain a health certificate just in case one is required.
When you're traveling to or from an international location, country restrictions can vary.
@AmericanAir While a health certificate is generally not required for your pet, we reserve the right to refuse any pet that appears ill at any time prior to boarding. With that in mind, we strongly encourage you to visit your veterinarian to discuss your pet's trip
@AmericanAir When traveling on most American Airlines domestic flights, you can only bring one additional item on board with your pet. It can be a personal item, like a purse or small handbag, or a carry-on bag that meets the requirements and fits in the overhead bin.
@AmericanAir Thank you for contacting Customer Relations. As a valued AAdvantage Platinum Pro® member, your feedback is important in identifying areas which require our attention. We appreciate the time you took to write, and we welcome the opportunity to address your concerns.
@AmericanAir Here is the response I received when I emailed back all of the details that you had asked me to. Unacceptable. This offers zero compensation, no explanation and no call. Doesn’t answer my questions
Thank you @united for getting this sweet girl home. I did call @american three times and shared this information. All I received was a flight credit. Not even a reimbursement.
This is the link to the form that American has to submit to the CDC and they won’t do it to assist their customers. SMH. https://t.co/XoMi6vseob
Be warned that they are not being truthful with their customers.
Please click to watch a brief overview of our Return-to-School Safety Protocols and Level Orange. Families will receive more details from us in the coming weeks about what their students can expect to see and experience as they return to our campuses: https://t.co/lXM81ri84K.