Philippine Airlines

🩵 Fly PAL and experience #CareThatComesFromTheHeart
🇵🇭 The Philippines’ flag carrier and Asia’s longest-serving airline

[Philippine Airlines @flyPAL]

Hi, @maki_mitsu. Thank you for bringing this matter to our attention. We understand the importance of receiving helpful and timely assistance and appreciate you taking the time to share your feedback.

We've reached out to you via Direct Message to better understand your concerns and look further into your experience. We look forward to connecting with you and assisting you further.

[Philippine Airlines @flyPAL]

@hachicolet Hi, @hachicolet! We’re delighted to have had you on board and hope you enjoyed your flight. We look forward to welcoming you again on your next journey!  ✈️

[Philippine Airlines @flyPAL]

Hi, @butchishere . Thank you for bringing this to our attention. We understand that you are having difficulty purchasing additional prepaid baggage allowance through our website.

We are committed to providing a convenient booking experience and would like to look into this further. We have sent you a direct message so we can gather the necessary details and assist you accordingly.

[Philippine Airlines @flyPAL]

Hello, rivorivorivo. We understand your concern regarding your booking, and we'd like to look into this further and assist you. However, we're unable to send you a private message due to your account's privacy settings.

May we request to adjust your settings to allow direct messages or send us a private message instead, and we'll be happy to review your booking details.

[Philippine Airlines @flyPAL]

Hello, Alen. Thank you for reaching out. Please note that our carry-on baggage allowance is limited to 7 kg. Should it exceed the allowable limit, some items may need to be transferred to your checked baggage, subject to applicable regulations. For your reference, you may visit our website: https://t.co/VokfXD6nhs

As for your electronic devices, items containing batteries should be placed in your carry-on in accordance with safety regulations. For more information, please visit: https://t.co/p2cH75yW10

Please note that the final acceptance of all baggage remains subject to airport security screening and check-in assessment. Thank you.

[Philippine Airlines @flyPAL]

Hi, Chiyo. Thank you for bringing this to our attention. We understand why this experience would leave you with questions. We'd like the opportunity to take a closer look at what happened so we can better understand and properly address your concern. We've sent you a private message to gather more details, and we'll review the matter further once we receive your information.

We look forward to hearing from you.

[Philippine Airlines @flyPAL]

Hi, Jace. We know it makes a difference to have food options that align with your dietary preferences. We continue to review our lounge offerings and overall guest experience, and feedback like yours helps us better understand what matters most to our passengers and where we can improve. We hope your future lounge visits come with more choices you can truly enjoy. Thank you for taking the time to share this with us.

[Philippine Airlines @flyPAL]

@ARxS27 Hello, ARx. Thank you for choosing Philippine Airlines for your journey! We hope you enjoy the comfort and warm Filipino hospitality throughout your travel experience. Happy travels!

[Philippine Airlines @flyPAL]

@northcay Hello, Northcay. Thank you for reaching out to us. We have responded to your private message. Please check your inbox for our response. Thank you!

[Philippine Airlines @flyPAL]

@8tyrants Hi, @8tyrants. We're glad to know that our in-flight snacks are one of your favorite parts of flying with us, aside from the coffee. Thank you for choosing Philippine Airlines. We look forward to welcoming you on board again soon!

[Philippine Airlines @flyPAL]

Hi, @DokNemie. Upon checking, PR894 to Taipei is still scheduled to depart as planned at 6:40 PM today.

For the latest updates on your flight, please visit our flight status page: https://t.co/iKgYKFEnRc.

Should there be any changes to your flight, a notification will be sent to your registered email address. Thank you!

[Philippine Airlines @flyPAL]

Hello, Shantanu Roy. Thank you for bringing your concerns to our attention. We understand how a journey involving a lengthy layover followed by a significant delay can make for a challenging travel experience.

There are occasions when operational or safety-related requirements may affect a flight's schedule. The safety of our passengers and crew remains our highest priority, and all required procedures must be completed before a flight can depart.

We note that we are already in communication with you via DM. will continue communicating with you directly.

[Philippine Airlines @flyPAL]

Hello, Kake. Thank you for sharing your feedback. We believe that listening to our passengers is the best way for us to continuously improve our services. Should you wish to share more details about your experience, please feel free to send us private message so we can address your concerns.

[Philippine Airlines @flyPAL]

Hi, Suju. Thank you for reaching out. For the latest information regarding your flight, we encourage you to check your flight status through our website at https://t.co/5iatfIeiBG. Please also be assured that any changes to your flight will be communicated through the email address registered in your booking.

Should you need further assistance, please feel free to reach out. Thank you.

[Philippine Airlines @flyPAL]

Thank you for sharing your feedback, Lolli. While operational adjustments sometimes become necessary, we recognize the inconvenience this change caused and the impact it had on your travel plans. We appreciate that, despite this experience, you were generally satisfied with the service provided.

We hope to have the opportunity to welcome you again under more pleasant circumstances and provide you with an even better travel experience.

[Philippine Airlines @flyPAL]

@JohnCal5050 Hi John. Thank you for following up. We assure you that we are actively looking into your concern. We are currently awaiting feedback from the concerned team and will message you as soon as we receive an update. We appreciate your patience and understanding.

[Philippine Airlines @flyPAL]

@CurtisSChin Hi Curtis. We're grateful for your choice to fly with Philippine Airlines! We hope you had a pleasant flight experience. We look forward to seeing you again soon!✈

[Philippine Airlines @flyPAL]

Hi Jj. Thank you for reaching out. If your itinerary is issued under a single ticket, your baggage can typically be checked through to your final destination. However, upon arrival in Manila from your international flight, you will still need to claim your baggage, clear Immigration and Customs, and then drop your baggage again at the Baggage Assistance Counter before taking the complimentary PAL Transfer Shuttle Bus to Terminal 2 for your domestic flight.

We hope this clarifies the process. Should you have any other questions regarding your travel, please feel free to let us know. We'd be happy to assist.

[Philippine Airlines @flyPAL]

Hi, Orenji_Kwon. Thank you for reaching out. We understand that you're having difficulty checking in online.

As an initial troubleshooting step, we recommend clearing your browser's cache and cookies, or trying again using a different browser or device.

If you're still unable to check in, please send us a direct message so we can look into this further and assist you accordingly.

Thank you.