Felicity Mitchell

Formerly working @oiahe, tweeting in a personal capacity.

[Felicity Mitchell @fmitchelloia]

@oiahe Thanks for an amazing send off!

[Wonkhe @Wonkhe]

NEW on Wonkhe: As the number of complaints referred to the independent ombuds continues to increase, outgoing independent adjudicator Felicity Mitchell reflects on the importance of staying human @fmitchelloia @oiahe https://t.co/hFp07gmhsD

[OIA @oiahe]

Yesterday, we released our e-newsletter for April which includes details of the latest Annual Report.

Read the e-newsletter and subscribe to our mailing list on our website
https://t.co/oiaka6I4xp

[OmbudsmanAssociation @OmbudAssoc]

In 'Being more human', Felicity Mitchell @oiahe discusses the importance of standards, the value of kindness, and the challenges facing society. Listen to April's episode of 'That OA Thing' here: https://t.co/CoEZT0b9aC

[Mike Ratcliffe @mike_rat]

There will be a focus on the increase in complaints and the links with the pandemic, but again the @oiahe report is worth reading in full. It’s thoughtful & reflects a wish to learn & work with a sector whose decisions it regulates.
https://t.co/FNuhj3j5a8

[Felicity Mitchell @fmitchelloia]

The last Annual Report for me - thanks to our amazing team for putting it together.

[OIA @oiahe]

We have today published our Annual Report for 2022.

https://t.co/GeO6oxztmo

[ResearchProfessionalNews @ResProfNews]

UK: Leading higher education figures make new year’s resolutions for themselves (and others).

Feat. @nickhillman, @viviennestern, @DrJoGrady, @RKJethwa, @fmitchelloia, @Vicki__Stott and @vikkigoddard22. No paywall.

https://t.co/qHMW3QA0R3

[OIA @oiahe]

WORKSHOP: Key casework themes - 2022 and beyond
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▪️ FREE online workshop
▪️ Wednesday 30 November
▪️ 9.30am-1pm
▪️ Aimed at students' unions/associations and other student representative bodies
---
Register now
https://t.co/gxoQwsBHYw

[OIA @oiahe]

A reminder that our consultation for our updated version of the Good Practice Framework: Handling complaints and academic appeals, is still open.

You have until Monday 31 October to get your responses to us through our online form, or via email.
https://t.co/LRkj5MjOH7

[Felicity Mitchell @fmitchelloia]

Happy Ombudsman Day!

[OIA @oiahe]

Happy #OmbudsDay

As an ombuds scheme, we are part of a wider community of ombuds organisations both in the UK & internationally. We work with others in this sector to learn from & contribute to the development of good practice in independent complaints resolution.

@OmbudAssoc

[OIA @oiahe]

🗨️Talking with students helps us better understand their experiences of higher education.

🗓️ 11 & 12 October (general student discussions)
🗓️ 13 October (disabled student focussed discussions)

Interested in participating? Learn more
https://t.co/CqW77svm75

[OIA @oiahe]

We have put together some learning from complaints that we hope will be helpful to students, those who support them and HE providers as everyone tries to manage the impact of cost of living pressures.
https://t.co/3mNqQAvtq0

[OIA @oiahe]

Last week, we started consultation on our updated version of the Good Practice Framework.

We invite comments on the draft from sector bodies, higher education providers, student representative bodies, students and anyone else with an interest.

https://t.co/AfZdvZiQFA

[Felicity Mitchell @fmitchelloia]

This is an amazing initiative - the UK higher education sector at it’s impressive best.

[Universities UK International @UUKIntl]

Today we launch #TwinForHope – showcasing the positive impact of the 75+ partnerships between UK and Ukrainian unis. 🇬🇧🇺🇦💙💛

▶️ Watch the full video: https://t.co/WEJgmByrNi

💻 Discover more: https://t.co/j9uDTEAnlp

[Felicity Mitchell @fmitchelloia]

@Susan_L_ Many congratulations Susan!

[Felicity Mitchell @fmitchelloia]

Great to see @oiahe celebrated by Kat Stark @nusuk alongside some amazing achievements of the student movement. “If students are cooperating today surely there is hope for tomorrow”. #msconf22

[OIA @oiahe]

If you are at #MSConf22 today, we are speaking at two sessions:
▪️ 10:45 - Inner to outer circle: learning from our conversations with students & SRBs about complaints
▪️ 13:45 - Engaging beyond boundaries: working together to learn & improve from complaints (with @QAAtweets )

[Felicity Mitchell @fmitchelloia]

@TheUnionMMU Excellent first day - top hosting by @TheUnionMMU and great programme put together by @the_alan and others. Looking forward to day 2.

[The Union, Manchester Metropolitan University @TheUnionMMU]

Welcome to Manchester to all those attending #MSConf22 with us! Here’s your agenda for today ✨get back to the post easily by giving it a like 💛

[OIA @oiahe]

We are excited to be speaking at #MSConf22 today and tomorrow.

If you spot one of our team, come over and say hello 👋

@nusconnect | @TheUnionMMU | #MSConf22