@timcrim Given this and bearing in mind you had nearly 2 months to complete and return the documents we are very disappointed to hear you consider this supportive service as ‘Appalling customer service…’
@timcrim We can see these documents were posted to you Thursday 2nd November 2017 and a generic email circulation was sent the next day advising the documents had been posted and asking you to look out for them. Given this and bearing in mind you had nearly 2 months to complete and return
@timcrim Where and when we can, we try to support owners with their financial demands by providing a facility to pay by instalments. However the process for this privilege does require the application documents to be completed in full and returned to us by the specified deadline date.
@timcrim We are really sorry to read your comments. In response we would explain that as your solicitor no doubt advised when you purchased the property; by signing the Lease agreement you legally undertook to settle the Service Charge fees in full and in advance each year.