Raphael Fontes

Proud husband and father, photo geek, Beatlemaniac. Brazilian, living in New Jersey. Leading Customer Operations at Squarespace.

[Raphael Fontes @fontes]

@DerekElrod @we4v3r @Tesla I’m going through the same debate with Tesla now and hope that this is the case. I find it unacceptable that they will charge for diagnosing and fixing a quality control issue that should be covered by warranty.

[Raphael Fontes @fontes]

@humanity_app Hello! I have been consistently getting above 80 H scores for many weeks and months, but my rate of aging remains flat as FAST. Is this expected? Thank you.

[Squarespace @squarespace]

Today, @Squarespace lists on the @NYSE as $SQSP. Thank you to our customers, employees and our supporters. This would not have been possible without you. #SquarespaceDL 🔔 🎉

[Raphael Fontes @fontes]

@AerLingus I have applied for a voucher on March 20th and am still waiting for Aer Lingus to get back to me. I called your support and was told "there are too many to process". I find it unacceptable that this process is now taking more than 5 months.

[Raphael Fontes @fontes]

@MyNameNecklace I am having a very poor experience with your Customer Service department and have now spent weeks trying to get a simple size replacement. I'd appreciate if you can look into incident # 200713-000146. Thank you.

[Dr. Kiki Sanford @drkiki]

'Social distancing' is a phrase that keeps being used by scientists and public servants with respect to managing the COVID19 outbreak. But, what does it mean?

[Raphael Fontes @fontes]

@leolaporte I just listened to the latest TWIT episode and it looks like you were not familiar with Fairphone: https://t.co/fznCFmNsyo . They have been making eco-friendly phones for many years now.

[Raphael Fontes @fontes]

"Stevenson believes that in time governments will come under pressure to impose restrictions on processed food, much as they did to deter smoking." https://t.co/znPpT6T32I

[Raphael Fontes @fontes]

@FitbitSupport Any ETA?

[Raphael Fontes @fontes]

@NokiaMobile I have sent my Nokia 9 for repair 2 weeks ago and, besides a notification 11 days ago that it was received by the service center, I have not received any update, despite trying to contact you twice. I rely on my phone for so many things and need an update asap.

[Raphael Fontes @fontes]

@HHumphreysFG @squarespace @IDAIRELAND @MaryBuckleyIDA @GemmaAllenIDA Thank you for visiting us, Minister Humphreys. It was a great pleasure to meet you and your team, and I look forward to continuing the strong partnership we have with the IDA.

[Raphael Fontes @fontes]

@eir Have been charged for an account that was closed more than a year ago. After 30 minutes explaining my issue in Live Chat, I am told the team that can help me is not available. Worst customer service in the world.

[Raphael Fontes @fontes]

@Mobvoi_Official Thank you.

[Raphael Fontes @fontes]

@Mobvoi_Official After only 6 months using my ticpods free, the black mesh filter at the tip has teared and is falling off. Can you please help?

[Raphael Fontes @fontes]

@Mobvoi_Official Sold by: MobvoiUS

[Raphael Fontes @fontes]

@Mobvoi_Official Sure. I bought it from https://t.co/JvVRpCmrlf

[Raphael Fontes @fontes]

@sproutenglish My mother uses your service daily and is now getting an error message for everything in the platform. Happening both in Mobile and Desktop.

[Raphael Fontes @fontes]

"At Squarespace, we take special pride in customers who are not only working to make their own dreams come true, but are also focused on making the world a better place." https://t.co/sdahHRPTup

[Raphael Fontes @fontes]

@FitbitSupport It is a Huawei Mate SE. I'm guessing you will say this is not a compatible device?

[Raphael Fontes @fontes]

@FitbitSupport Can't set up a new Versa on Android. Followed all troubleshooting steps. App finds the tracker but doesn't connect after several attempts. Please help.