Forefront

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[Forefront @Forefront_Team]

Will your #contactcenter emerge with a stronger, more flexible workforce? Hear lessons learned & wins achieved operating virtually with automation. https://t.co/UETDCvfvPU

[Forefront @Forefront_Team]

Join this discussion on new ways to align the systems you already have in place for optimal management of your home agent workforce. https://t.co/UM87rtJFu2

#webinar #virtual #contactcenters #workforce #automation

[Forefront @Forefront_Team]

Managing a remote agent workforce in our “new normal” is extremely challenging. Join our next webinar, featuring contact center executive Kevin Jolliffe, on April 21 to learn how remote teams can stay connected and engaged. Sign Up ➡️ https://t.co/W55QF7NuXh

[Forefront @Forefront_Team]

As centres shift to virtual models to keep employees safe, how can they effectively manage? Join us Tuesday as Kevin Jolliffe shares how automation enables at-home workforce productivity to rival that of the traditional model. Register Today: https://t.co/U2ukAg5WUp

[Forefront @Forefront_Team]

Today in Toronto, @WFMgirl shared how contact center #automation has improved overall efficiency, agent engagement, and #CX at @Accor. #Forefront2019 #contactcenters

[Forefront @Forefront_Team]

Find out how #ContactCenter leaders are overcoming complexity to achieve breakthrough efficiency, agent engagement and #CX with #ContactCenterRPA. Limited spots - Register today! 🗓https://t.co/9pHZmAZGaQ #Forefront2019 #automation

[Forefront @Forefront_Team]

Today in Manchester, the Forefront community heard first-hand how Nigel Wright, Architect & Network Services Manager at @centricaplc is achieving greater efficiency, agent engagement and #CX with #ContactCentreRPA. #Forefront2019

[Forefront @Forefront_Team]

1 month until #Forefront2019 stops in Toronto! Register today to save your spot (it's free!) https://t.co/WVIqLjPboq #cctr #innovation #automation #rpa

[Forefront @Forefront_Team]

Your time is valuable. Come invest it with the only community created to bring #RoboticProcessAutomation to the Contact Center. https://t.co/i1GuE9nEtX

[Dr. Anise @DrAniseInAction]

How do you effectively monitor customer journey to manage #callcenter impacts? Progress from ad hoc—> managed —>controlled —> optimized —> to breakthrough! #ForeFront2018 #keepingitrealtime

[Forefront @Forefront_Team]

Thanks to all the attendees and speakers for making our 35th #Forefront event a success! Stay tuned for details on the #Forefront2019 Spring tour dates!

[Dr. Anise @DrAniseInAction]

#ForeFront2018 is in the books. Learned a lot. Thanks to @Comcast, @Charter, @Dish, @AETNA, @BCBS for making it the best session. #callcenter automation #keepingitrealtime

[Forefront @Forefront_Team]

Last days to reserve your seat at #Forefront Denver! Join #cctr leaders to learn how #automation is taking cost out of the contact center. https://t.co/vUpjSxwo0a

[Forefront @Forefront_Team]

#ContactCentre Leaders- Join peers from @AXA & @BritishGas to learn how real-time #automation is driving innovation & results for top service delivery programmes. @KPMG will share research underscoring the need to operate differently. https://t.co/3niHCqbfQT

[Forefront @Forefront_Team]

Denver’s been added to the ‘18 Forefront Tour! Join industry peers to learn first-hand why #automation is the most powerful way to take cost out of the contact center. https://t.co/3niHCqbfQT

[Forefront @Forefront_Team]

Join your industry peers at an upcoming Forefront event. Learn how to take costs out of your contact center while driving agent engagement and #CX. Space is limited, register today! https://t.co/rMrU8S90me

[Forefront @Forefront_Team]

Join Forefront to discover what's powering the cost takeout initiatives while delivering on efficiency, agent engagement & omnichannel service delivery improvements at a growing list of visionary contact centres. https://t.co/riX6f9LUm6

[Forefront @Forefront_Team]

Today's winning rule from Edinburgh demonstrates the value of integrating a modern mobile interface with a real-time platform to create an easy, automated way for #agents & the business to stay in sync when life requires schedule changes. https://t.co/3niHCqbfQT

[Forefront @Forefront_Team]

This week in Salt Lake City, #CX innovators got creative with real-time #automation rules to create exciting, new forms of value. Check out this agent satisfaction & #WFM efficiency use case. https://t.co/aetoBub4v5

[Forefront @Forefront_Team]

Learn how visionary contact centres are innovating to meet the increasingly complex demands of customers, employees and the business. Space is limited - Register today! https://t.co/8tq4V1Nno7

[Forefront @Forefront_Team]

The winning rule from Forefront Toronto is a great example of how automation is driving efficiencies in the #ContactCenter! https://t.co/HojAB4ON8I