Anna Fotheringham

[Anna Fotheringham @fothers91]

@CadburyUK #TwirlOrangePresale me please! @CadburyUK

[Anna Fotheringham @fothers91]

@British_Airways no reply to my DM. I’ve got a flight leaving tomorrow, app says I can’t check in or add a bag - can you please get back to me?

[Anna Fotheringham @fothers91]

@British_Airways your app/website doesn't let me add a hold bag to my booking (error after payment) and your call centre it too busy for calls. I don't want to pay the increased cost at the airport, can you please help?

[Anna Fotheringham @fothers91]

@seetickets what is the status with refunds? Still waiting for a refund for theatre tickets which was meant to be on 2nd May (cancelled due to covid). Please can you provide an update on when this will be sent?

[Anna Fotheringham @fothers91]

@British_Airways I’ve booked flights for a wedding which has been cancelled due to COVID-19 in June. Please can I claim a voucher for this to rebook for the rearranged wedding date? This is after your current 31st May cut off

[Anna Fotheringham @fothers91]

@ASOS @ASOS my sister and her fiancé are likely having to postpone, it’s heartbreaking. They would love a treat to cheer them up

[Anna Fotheringham @fothers91]

@richardjgrey @agoda I did - got a full refund not Agoda dollars, make sure you do too!

[Anna Fotheringham @fothers91]

@agoda the worst customer service. Arrived in Tokyo to be told Agoda cancelled our hotel (outside of policy) and they are now not refunding cancellation charge when we then stayed in the hotel as per booking. Won’t answer emails and can’t get through on the phone. @agoda call me

[Anna Fotheringham @fothers91]

@British_Airways I’ve just sent a DM

[Anna Fotheringham @fothers91]

@British_Airways unbelievably bad customer service. Contacted you 2 months ago - case ID 19116238 and chased since - still no response. Loyal customer and black BA ammex holder but can't even get a reply. Ridiculous. Will taking to twitter get a reply?

[Anna Fotheringham @fothers91]

@EL_AL_AIRLINES @ELALUSA terrible customer service - held on the call centre for 30mins. Website doesn’t work to add bags and seats for my flight! Please can you help or call me? No email address to contact either.

[Anna Fotheringham @fothers91]

@oneminutebriefs @awardscreative #drumcreativeawards

[Anna Fotheringham @fothers91]

@Deliveroo ordered at 7.30 and still waiting - 2 hours for a pizza is ridiculous....

[Anna Fotheringham @fothers91]

@VodafoneUKhelp Hi - tried phoning already but you have to enter a vodafone number - this was a data sim so I do not have one. Is there another way please?

[Anna Fotheringham @fothers91]

@VodafoneUKhelp I've refreshed a few times - is someone able to call me please? I want to discuss this as it's a big financial cost

[Anna Fotheringham @fothers91]

@VodafoneUKhelp it says none of your advisors are available....

[Anna Fotheringham @fothers91]

@VodafoneUK you have been charging me for the last 3 years outside of a 12 month contract - please respond, I have tried to contact you

[Anna Fotheringham @fothers91]

@waitrose please tell us - what is the difference between essentials raisins and sultanas?! One of us prefers one type, but don't know diff

[Anna Fotheringham @fothers91]

Sounds like Hungarian or something to me RT @davidsnewman Does anyone know what language this song is?? https://t.co/ehOaKFwqsM

[Anna Fotheringham @fothers91]

@Ocado shocking service recently, 2 hour late delivery last night, 1.5 hours late last week and order cancelled 3 weeks ago! Not impresssed