Francesca

[Francesca @frangipaniCD]

@adorebeauty I have been charged 3x for an order and all week, I have been trying to obtain a refund. It’s apparently on me to contact my bank to sort out receiving the refund. This is really terrible customer service. Please help sort this out!

[Francesca @frangipaniCD]

@DickSmith absolutely appalled you’ve taken $99 from my bank account for a ‘First’ membership I never signed up for. To think this is no doubt, one of your revenue strategies. I’ve raised a dispute with my bank and expect this amount reimbursed.

[Francesca @frangipaniCD]

@obonjan while your reply is appreciated, Adrian and I are still without clarity or confirmation of our refund. Day 11 of chasing.

[Francesca @frangipaniCD]

@Obonjan your email to say 'as soon as we refund you we will send you a confirmation email' is not helpful. Day 10 of chasing. Disgraceful.

[Francesca @frangipaniCD]

@nobonjan thank you for the tip!

[Francesca @frangipaniCD]

@obonjan day 3 of tweeting and day 9 of emailing you. Please respond to Adrian Lawrence's email about our refund.

[Francesca @frangipaniCD]

@nobonjan we paid with a credit card and our dates were pushed twice. We paid to stay 1-7 Aug but stayed 5-7 Aug...it was a shambles!

[Francesca @frangipaniCD]

@obonjan could you please come back to our latest email. Really need our refund to be processed.

[Francesca @frangipaniCD]

@obonjan - thank you. The emails sent to you are from my husband, Adrian Lawrence.

[Francesca @frangipaniCD]

@nobonjan I'm still waiting for a refund and no amount of chasing @obonjan is working 😟

[Francesca @frangipaniCD]

@obonjan - my refund needs to be remedied with urgency.

[Francesca @frangipaniCD]

@obonjan - my holiday was a shambles and I'm yet to receive a refund for the nights the island wasn't ready. Your customers deserve better.

[Francesca @frangipaniCD]

Why is it that surfers always jog with their boards and never walk? #midwintersunshine

[Francesca @frangipaniCD]

@Miricook all better :) Hope you're super doll xxx

[Francesca @frangipaniCD]

Just across the road #bondibeachtimes

[Francesca @frangipaniCD]

Oh St George's Hospital, I will not miss thee! #Londonhospitalsbegrim

[Francesca @frangipaniCD]

On a day like today, there's nowhere I'd rather be. Only a teeny bit Sydney.

[Francesca @frangipaniCD]

Nike 10k women's run tonight! #weownthenight

[Francesca @frangipaniCD]

Once you go central London you never go back!

[Francesca @frangipaniCD]

@Miricook All that remains. Truly ruthless!