FRANK by OCBC

FRANK by OCBC is a financial literacy programme aimed at helping 16-29 year-olds navigate through adulthood without losing their sense of adventure.

[FRANK by OCBC @frankbyocbc]

@ShinJV_ Hi Shin

Thank you for your feedback. Please call our Business Banking Hotline, quoting this reference number SR-3964582 so that our Service Managers may assist you.

Yours sincerely

^BizInteract

[FRANK by OCBC @frankbyocbc]

@ShinJV_ Hi there, we sincerely apologise for any inconvenience caused. Please provide us more details via DM so we may have this looked into. ^Iyl

[FRANK by OCBC @frankbyocbc]

@Srivxtsa Hi Srivatsa, do kindly provide us your contact details via DM so we may have this looked into, thank you. ^Iyl

[FRANK by OCBC @frankbyocbc]

@zanalyst26 Hi, you may call our hotline at 1800 363 3333 to request for a credit card PIN ^WX

[FRANK by OCBC @frankbyocbc]

@aliff_sani The issue involving the system has been resolved. We apologise for any inconvenience caused and appreciate your patience during this time.

^DG

[FRANK by OCBC @frankbyocbc]

@aliff_sani A technical issue involving the central cheque processing system has impacted the clearance of all SGD and USD cheques deposited on 12 Dec 2023. Please expect a delay in the crediting and receipt of funds – this will take place from 6pm, 13 Dec 2023.

[FRANK by OCBC @frankbyocbc]

@mattsnjr Hi there, let us know how we may help. ^Iyl

[FRANK by OCBC @frankbyocbc]

@syafeeqwajd We sincerely apologize on this. The team is aware of the network issue and working towards a recovery. Please try again at a later time, thank you. ^XF

[FRANK by OCBC @frankbyocbc]

@wickedneptune We sincerely apologize on this. The team is aware of the issue and working towards a recovery. Please try again at a later time, thank you. ^XF

[FRANK by OCBC @frankbyocbc]

@LanenRiene Our team will need to conduct a check into your accounts.

Feel free to DM us your contact number, and we will arrange a call to you.

^Sh

[FRANK by OCBC @frankbyocbc]

@LanenRiene 2/2 We would like to check & eliminate the possibility that the access is due to your accounts. Do let us know if you are able to.

We just followed you as well. Feel free to DM us

^Sh

[FRANK by OCBC @frankbyocbc]

@LanenRiene 1/2 Hi there

Can you log in with your phone browser to see if the same thing occurs? Launch your phone browser & type in https://t.co/aiC0f2lwHy and log in with Access Code and PIN.

Key in manual Access Code & PIN.

^Sh

[FRANK by OCBC @frankbyocbc]

@musthegr8 Thank you again MADMUS.

^Sh

[FRANK by OCBC @frankbyocbc]

@musthegr8 Hi MADMUS, thank you for sharing your feedback.

You are right that our online banking currently is not able to display the breakdown of transactions that are currently on hold in your account. But we do hear you, and we will share your feedback with our team for review

^Sh

[FRANK by OCBC @frankbyocbc]

@bagelbubs We are terribly sorry for the long wait

We'll be glad to arrange a call to you. Can you share what your call was in regards to?

^Sh

[FRANK by OCBC @frankbyocbc]

@SL874fsQdsXnSWo Hi there, please share your contact number with us via DM so we may arrange for a callback to you on this, thank you. ^XF

[FRANK by OCBC @frankbyocbc]

@pogballknowlede May we know if you are able to drop us a DM now? Thank you.^XF

[FRANK by OCBC @frankbyocbc]

@pogballknowlede Please share your contact number with us via DM, so we may arrange for a callback to you on this, thank you. ^XF

[FRANK by OCBC @frankbyocbc]

@pogballknowlede Hi there,

May we know if yours is a business debit card, or a personal savings debit card?

^XF

[FRANK by OCBC @frankbyocbc]

@sod864 Hey there

Can you share how are you currently receiving the one-time password to log in?

- SMS or
- hardware token
- push notification via digital OneToken

Feel free to drop us a DM

^Sh