Frank Torre

Perth, Western Australia. Principal Director “Torre Auctions”

[Frank Torre @franklycott]

@statusisdown Yes. Just got off the line with them. They don’t know and can’t help!! Even better, though they make $10b plus a year, the on-hold voice over is from 2021 when we were coming out of COVID, saying we should remember to wipe down our terminals!! What a bunch of hopeless fools.

[Frank Torre @franklycott]

@iiNet no phone service. No
Panic alarms. No CCTV coverage!! Well done iinet and TPG!! No service. No help. No care!!

[Frank Torre @franklycott]

@iiNet our internet down for 2 days. Ring support. Business centre is closed (closed at 5.30pm on Sunday). But I called at 4.50!! What rubbish service is this!!??

[Frank Torre @franklycott]

@CommBank what do we have to do to get our eftpos terminals replaced!! 2 days and no terminal!! You say it’s veriphones problem?? We pay you… not them!! And 4 hours on the phone and still not resolved.

[Frank Torre @franklycott]

@CommBank what do we have to do to get our eftpos terminals replaced!! 2 days and no terminal!! You say it’s veriphones problem?? We pay you… not them!! And 4 hours on the phone and still not resolved.

[Frank Torre @franklycott]

@nrmainsurance @NRMA No we will do
It here. Or call me, which you’ve been promising to do for months!!

[Frank Torre @franklycott]

@nrmainsurance @NRMA Question 2. Why has it taken 5 months for you to still not approve repairs? We pay for choice of repairer!! And pay our premiums in full every time. So why?

[Frank Torre @franklycott]

@nrmainsurance @NRMA Sorry but I don’t have Facebook. Anyway, you’re not to be believed. I called yesterday and asked for help. None!! You’re not a Help company!! And then I lodged a complaint!! Nothing. So you can answer to AFCA and the public!!
Question 1. Where is your company based?

[Frank Torre @franklycott]

@nrmainsurance @NRMA No thanks. It’s better they are public. It’s time people see how you handle your customer’s concerns

[Frank Torre @franklycott]

@nrmainsurance @NRMA No. I thinks it’s best done in the public forum. I’ve messaged, called and emailed. No one helps or replies.
5 months and you obfuscate and delay.
Today it’s AFCA report and cancelling 4 of our 5 policies.

[Frank Torre @franklycott]

@nrmainsurance 5 months I’ve been waiting for you to repair my car. Approved 5 months ago but you keep reviewing ? And now I find out you’re a company not in Australia! Why didn’t you tell us that when we changed from SGIO? And it’s conspicuously absent from all your adverts.

[Frank Torre @franklycott]

@NRMA @nrmainsurance Apologies. You are correct. Thank you for your help

[Frank Torre @franklycott]

Anyway, complaint to AFCA now and cancelling other 4 policies. Just keep this one until
Repairs completed and then close it!! Why support a company that doesn’t care, and just takes money and not help its customers!! It’s not a Help company, it’s a Hell company (IME).

[Frank Torre @franklycott]

@itsMikeSki @CommBank And if the exchange that holds your wallet goes down/hacked/fraud? Anyway, I’m sure you know more about it than most, so I’ll take on board your comments above. Thanks.

[Frank Torre @franklycott]

@itsMikeSki @CommBank Same dog, slightly different leg action!! Still vulnerable to hacking, outages, or death of Founder with all passwords!! The fact is that your wealth is held by a system that is not 100% secure (banks, bitcoin, exchanges etc). At least with cash, it’s in your hands.

[Frank Torre @franklycott]

@CommBank This is an abject lesson on how Not to engage with your customers. No notice. No help. No solution. And just meaningless platitudes here and with press releases. The fact is @commbank has betrayed their customers trust and failed in the agreement with them.

[Frank Torre @franklycott]

@CommBank It’s not intermittent!! It’s been like this for 7hour 50 mins!! So now customers can’t see what transactions have been double charged!! But I bet my bottom dollar that deposits to my account haven’t been paid twice!! Funny about that!!

[Frank Torre @franklycott]

@itsMikeSki @CommBank Any “Digital Only” system is vulnerable. One day we’ll all wake
Up and all accounts will be gone or have $0.00 balance. There’ll be nothing you can do. Who you going to call? Where are you going to go? And the government, spurred on by Banking Lobbyists, want end Cash!!

[Frank Torre @franklycott]

@CommBank @becsbbbbb It looks like any pending transactions have now been processed but the pending transaction was not cancelled.