frans stander

Fanatic about Customer Experience and Employee Recognition

[frans stander @franstander65]

4 attempts at @Renault_SA to fix this electric window on my Renault Kiger- and it is still not! The issue has been escalated to the CEO’s office, yet still no permanent solution.
How many repair attempts should it take to fix a window?
@Renault_SA you are accountable for this!

[frans stander @franstander65]

@Renault_SA I have now opened a case at the Ombudsman.

[frans stander @franstander65]

@Renault_SA I urgently need your help with a stalled warranty claim on my Renault Kiger. My car has been at Renault Tokai for weeks with no progress despite my full cooperation in this matter. I have been asked to pay for stripping of the engine to do the mechanical report.

[frans stander @franstander65]

@Renault_SA Not received

[frans stander @franstander65]

@Renault_SA No one has phoned me or send me a mail? [email protected]

[frans stander @franstander65]

@Renault_SA No one has contacted me… expected that anyway.😓

[frans stander @franstander65]

@Renault_SA Please send your e-mail address in order to send you supporting documents and proof

[frans stander @franstander65]

@elonmuskmel7 17

[frans stander @franstander65]

@Renault_SA @Renault_SA I urgently need intervention on a Renault Kiger mechanical warranty claim that has been stalled for more than 2 weeks. I’m incurring ongoing rental costs, this delay is unacceptable. I need urgent escalation- very unsatisfied Kiger client.

[frans stander @franstander65]

@YMusi007 @Renault_SA @Renault_SA I urgently need assistance with a stalled Kiger warranty claim at Renault Tokai, over 2 weeks, no progress, rental costs mounting. Please escalate ASAP

[frans stander @franstander65]

#NewProfilePic

[frans stander @franstander65]

@FlySafair has embraced the concept of creating ideas that have wings, literally!They've given the green light to my campaign to get passengers on board all FlySafair flights to sing our national anthem in support of our Boks ahead of the WC final.#Springboks #SA #RWCFinal

[frans stander @franstander65]

@CoE_Call_Centre Why are you not answering your phone or emails? who wilthin @City_Ekurhuleni can be phoned to talk about incorrect disconnection of electricity??

[frans stander @franstander65]

Still no action??

[frans stander @franstander65]

@CoE_Call_Centre @City_Ekurhuleni How long does it take you to repair street poles and lights? What is the purpose of reporting issues and they are not getting resolved at all?? #whatarewepayingfor

[frans stander @franstander65]

@CoE_Call_Centre @City_Ekurhuleni Still no action or any feedback whatsoever…. #whatarewepayingfor

[frans stander @franstander65]

@CoE_Call_Centre @City_Ekurhuleni Total block of street lights not been working for over 6 months

[frans stander @franstander65]

@City_Ekurhuleni @CoE_Call_Centre What does it help if you are not fixing the reported issues??