Frate Returns

We helps brands save six-figures in return-associated costs, guaranteed.

Ask us how:

[Bailey Newton @baileyatfrate]

Here's a story on how @fratereturns helped one of our merchants save $84 in return-associated costs on a SINGLE returned order...

How? By skipping the warehouse and shipping the return directly from the returner to the buyer.

Let's go through how it happened...

Customer #1 was returning 3 items, based in Fresno, CA.

Before Frate, this would have cost the merchant:
- $22 return label to Winnipeg
- $3 inbound warehousing costs
- $5 inventory holding costs
- $62 in labels to re-sell all three items
- $30 in discounts to re-sell items

Total cost to return and re-sell: $122

This doesn't include ~$90 in duties, which are hit or miss to avoid...

Now, instead of those items going back to Winnipeg, Frate incentivized Customer #1 with a 10% discount code to hold onto their item for a few extra days, while we re-listed the items as "EcoDrops."

One day later, customer #2 purchased all 3 items, based in Sacramento, CA.

Using Frate, the merchant incurred:
- $30 in discounts
- $8 shipping label

Total savings using Frate: $84

We list, send label, fulfill, and handle any disputes. Not a single action needed from our partners.

Now think of the savings if you're a brand doing over 1,000 returns a month?

Magic, right?

[Bailey Newton @baileyatfrate]

In-portal Image Verification is now available to all @fratereturns merchants! ⚡️! 🎉

Why build this?

Merchants spend over $200b/year in return-associated costs, with shipping and warehousing being the most substantial.

This is driven by the status-quo returns process: items are blindly shipped back to the warehouse, the condition is assessed, then a decision is made on what to do with it. Try and re-sell it? Dispose of it?

But what if we could assess the condition and make a decision BEFORE the item is shipped, in a way that doesn't negatively affect the customer-experience?

The cost-savings and emissions reduction would be (and are) immense...

This demo shows what would happen if a customer tries to return an item that doesn’t meet the return policy.

This is another step forward to make returns more cost-effective and sustainable!

[Frate Returns @fratereturns]

Frate named #1 returns solution on
@Shopify by @aftersell! 🙌

Highlights 📣

Features: P2P returns and image verification standout

Reviews: All 5/5

Support: 24/7 on Slack

Price: Unlimited returns for a single price (HUGE for Q4)

https://t.co/HB5aH5qJXb