Frederick Townes

Optimistic Tinkerer

[Frederick Townes @fredericktownes]

@supabase my session expired and I can’t re-login and I cannot use the forgotten password feature because I’m not receiving emails. I cannot open a support ticket for the same reason. Please help me get back to work.

[Frederick Townes @fredericktownes]

@TMobileHelp i’m having trouble closing my account. I’ve been to stores and I’ve called multiple times. This is a horrible CX.

[Frederick Townes @fredericktownes]

@GibsonResearch I think I've been patient enough. May I have a refund?

[Frederick Townes @fredericktownes]

@GibsonResearch just picked up a license for SpinRite v6 today and learned the hard way that my 10TB drive cannot benefit from it.

is v6.1 forthcoming (a man can hope) or is a refund the next step?

[Frederick Townes @fredericktownes]

@EarthClassMail thank you

[Frederick Townes @fredericktownes]

@EarthClassMail i’ve been a customer for years. Why do I have to email the CEO to get a resolution to my support tickets?

[Frederick Townes @fredericktownes]

@EarthClassMail no. unfortunately, there’s been no resolution the lost shipment issue.

[Frederick Townes @fredericktownes]

@EarthClassMail no one has followed up on the matter. should i make a chargeback for the value of the package that was lost?

i'm just worried that as customer service continues to decline you'll just cancel my account after more than a decade...

[Frederick Townes @fredericktownes]

@EarthClassMail why? there are no messages from you?

[Frederick Townes @fredericktownes]

@sdunn Perception is reality?

[Frederick Townes @fredericktownes]

@chrxstianh__ that’s dope!

[Frederick Townes @fredericktownes]

@asssssunta not right now no

[Frederick Townes @fredericktownes]

@GibsonResearch that’s exciting!

are you interested in implementing your tech on network attached storage (e.g. QNAP or Synology)?

i’m confident you would see quite a few sales with an announcement along those lines

[Frederick Townes @fredericktownes]

@codemonkey_jack happy to chat about a larger plugin that is quite old

[Frederick Townes @fredericktownes]

@WayfairCanada why is it that your team is unable to resolve a fraud issue on my account for weeks now?

Every promise your customer service people make is so far untrue...

[Frederick Townes @fredericktownes]

@sandmarc why would you send me a package all the way to Canada and then only include one of two units? Now I've paid duties for two items, but I only have one... I'd call but there's no easy to find phone numbers to get a prompt response...

[Frederick Townes @fredericktownes]

@SonnetInsurance your website is BROKER. i'm a customer and i cannot login. the contact us link redirects back to the home page... help?

[Tamar Weinberg @tamar]

I DID IT! i launched my brand @tamaressences.

while i could've waited, the coronavirus & isolation we feel right now is exactly why i couldn't. i've been helping people locally, but my mission is global, and we're all hurting in these crazy times.

https://t.co/Wk3F8KwYs8

[Frederick Townes @fredericktownes]

You’re giving #feedback because you want your #team to #improve.

Here’s how to give feedback that precisely helps nudge your team in the right direction: https://t.co/4vnNETI7jE

[Frederick Townes @fredericktownes]

This doesn't happen to me often, so it's worthy of note the interactive storytelling in this @nytimes piece is excellent. Unfortunately, the content itself paints a bit of a disappointing picture for @apple and the AppStore: https://t.co/tu0S0S0DtL