Freesat Advice

Advice for Freesat viewers in the UK

[Freesat Advice @freesatadvice]

@Polly004f Hi, there. Thank you for contacting us today. We're not aware of any issues, but please contact us via: https://t.co/EpcWpOlesd so we can investigate this with you.

[Freesat Advice @freesatadvice]

@VictorianDad2 @RadioTimes Hi there, thanks for reaching out! We've had a look, and we can see that Fever Pitch was showing at this time. If you notice any other mismatches in the EPG, please contact us via: https://t.co/EpcWpOlesd

[Freesat Advice @freesatadvice]

@GimmeCake Hi there, sorry to hear that, Joyce. Please can you contact us via: https://t.co/EpcWpOlesd so we can look into this for you.

[Freesat Advice @freesatadvice]

@VictorianDad2 Hi there, we're sorry to hear that. Please can you contact us via: https://t.co/EpcWpOlesd so we can run through some troubleshooting with you, there are options to call or live chat. Thanks again for reaching out!

[Freesat Advice @freesatadvice]

@Mrsmac2000 Hi Jan, thanks for getting in touch. Can you please contact us via: https://t.co/EpcWpOlesd so we double check this with you.

[Freesat Advice @freesatadvice]

@AshokPatelvtee Hi Ashok, we're sorry to hear that. Can you please contact us via: https://t.co/EpcWpOlesd So we can look into this for you

[Freesat Advice @freesatadvice]

@NickP453993 Hi Nick, thank you for contacting us today. Can you please contact us via: https://t.co/EpcWpOlesd so we can look into this for you.

[Freesat Advice @freesatadvice]

Hello everyone we are very excited to be here and help with any questions you may have about Freesat or our devices.

[Freesat Advice @freesatadvice]

@OtaKull88 Hi @OtaKull88 we are sorry to hear you have been having trouble with finding the Channel 4 programmes on your tv guide, we believe this has now been fixed so it would be worth doing a channel scan if it is not showing now on your box.

[Freesat Advice @freesatadvice]

@i_janner Hi, Janner. Thanks for reaching out to us. Sorry to hear that you're having issues with search. Can you tell us the make and model of Freesat box you're using?

[Freesat Advice @freesatadvice]

How do I record a programme?

[Freesat Advice @freesatadvice]

@marc_tester Hi Marc. This model has now been discontinued. However, we’re pleased to share that Manhattan TV is preparing to launch a brand‑new Freesat recorder, the S4‑R, with a full announcement expected soon.

[Freesat Advice @freesatadvice]

@MartyToSmarty Hi Martin, thanks for getting in touch. We don’t have engineers who can install satellite cables or dishes, but a local satellite installer should be able to help run a cable to your lounge. They’ll be able to advise on the best setup for your home.

[Freesat Advice @freesatadvice]

@AuntSallyJ Hi Sally, sorry to hear that! Can you please send us a direct message or contact us via: https://t.co/EpcWpOlesd so we can run through some checks with you.

[Freesat Advice @freesatadvice]

@PaulKelsey42 Hiya Paul your case reference is 131408, if you quote this,.

[Freesat Advice @freesatadvice]

@PaulKelsey42 Hiya Paul, if it is easier to email us then please do [email protected]. I have passed your query across to our escalations team for further clarification.

[Freesat Advice @freesatadvice]

@PaulKelsey42 So can you confirm its a standard 1 cable or standard 2 cables? If this issue is continuing, please try doing a reboot settings>system settings>box resets> reboot and if this doesn't work then please try a settings only reset by going to settings>system settings>box resets>set...

[Freesat Advice @freesatadvice]

@PaulKelsey42 It's so we can identify how many shows you can record at once, different LNB's allow different amounts of programs, plus we need to know if one of the quality or strength is showing as poor, the dish could be out of alignment and this could be the reason the recordings aren't ...

[Freesat Advice @freesatadvice]

@PaulKelsey42 Hi Paul, can you confirm the channel scan as need to know the results if the strength is good or poor same with the quality and also why type of LNB is shows you have? How long have you had the box for?

[Freesat Advice @freesatadvice]

@PaulKelsey42 Hi thank you for sending this information, please could you confirm, do you leave the Freesat box on standby mode the red light at night time or do you switch off at the mains? I would suggest trying a channel scan by going to settings>Freesat channels>enter your pin>run chanscan

[Freesat Advice @freesatadvice]

@PaulKelsey42 Hi Paul, I am sorry to hear your experiencing issues with your Freesat box, please can you confirm which software version your on by going to settings>system information and confirming if it states V1.7.0. If you can check this first please?

[Freesat Advice @freesatadvice]

@CristianTiplea1 Hi, Thanks for getting in touch. Can you please send us a direct message or contact us via: https://t.co/EpcWpOlesd so we can investigate this for you.