Indraneel Jain

Chief Executive Officer

[Indraneel Jain @freundenin]

@airindia Customer Experience is everything. As a frequent flyer and a proud Indian, I always want to TRUST Air India and yet most of the times I find myself getting Bad Customer Experiences 🤦🏻‍♂️😣. Please help with Case ID: 20296425 🙏🏼

[Indraneel Jain @freundenin]

@EmiratesSupport It’s been more than a month and no resolution whatsoever. At this point, I believe this has been a tactic to dismiss my concerns and complete neglect.

[Indraneel Jain @freundenin]

@Emirates I was assured by the Crew Supervisor on Flight EK003 (Dubai–London, 11 Jun 2026) that Emirates would contact me regarding issues I faced during my journey.

I’m still awaiting any follow-up.

Appreciate your attention and response.

#Emirates #CustomerService #EK003

[Indraneel Jain @freundenin]

@EmiratesSupport 15 days and still no resolution. I reached out to one of the best airlines after having a terrible experience hoping for redressal. Looks like no one cares!!

[Indraneel Jain @freundenin]

@EmiratesSupport It’s been 4-5 days since I submitted my complaint feedback form and almost 2 weeks since the issues faced. Would kindly appreciate a quicker resolution please!

[Indraneel Jain @freundenin]

@EmiratesSupport

[Indraneel Jain @freundenin]

@EmiratesSupport I humbly request to SEE and READ the kind of frustration this process is causing me after an already inconvenient, stressful journey.

You DM me and disappear and then again AI automated chat starts and then again I have to explain and I have to come back here for attention 😥

[Indraneel Jain @freundenin]

@EmiratesSupport I had tried inputting the below feedback before it forced me to enter ticket number and flight details and as soon as I did then the remaining form disappeared and didn’t allow me to submit the form.

[Indraneel Jain @freundenin]

@EmiratesSupport You reached and gave me a link to a form to fill. I tried clicking on the link and filing up the form. The moment I input my flight details and ticket number, it says that the flight hasn’t departed 😳. I flew on 11-Jun. it’s in the past. What sort of system glitch is this 🧐.

[Indraneel Jain @freundenin]

@EmiratesSupport I have sent a DM with all the booking details but AI chat was on it. Doesn’t really help honestly. Hope to hear back with real responses and fair redressal.

[Indraneel Jain @freundenin]

@HSBC_UAE Clearly bots at work. Automated and templated responses. This itself clearly shows the “customer care”. This is now getting frustrating! @HSBC @dubai_consumers please see and help 🙏🏼

[Indraneel Jain @freundenin]

Tagging @HSBC @HSBC_UAE this needs urgent attention.

My experience with HSBC UAE since onboarding has been consistently poor — repeated service lapses, no ownership, and extremely weak relationship management.

For a global bank, this is unacceptable.

@YanBechet @ShainaAlmarri

[Indraneel Jain @freundenin]

@HSBC_UAE You want to call it resolved because you don’t want to actually do anything about the loopholes and bad processes. So be it, call it whatever you want it. In all fairness, my grievances were never understood properly or even attempted to be addressed

[Indraneel Jain @freundenin]

@HSBC_UAE Yes the team contacted but honestly it’s ok as no one wants to really understand but just try to follow “scripts” and just “close the ticket or case” for the sake of it.

[Indraneel Jain @freundenin]

@HSBC_UAE I have sent an email to the above email. Keen to see how it progresses from here.

[Indraneel Jain @freundenin]

@gordongekko @grok which chart is this?

[Indraneel Jain @freundenin]

@mayankcdp @mufaddal_vohra @grok what’s this scene about?

[Indraneel Jain @freundenin]

@VaibhavBaxi Activities like cooking and science (magic-like) experiments at home and play dates where us as parents also engage together like animal feeding, beach plays etc.

[Indraneel Jain @freundenin]

@TK_HelpDesk @TurkishAirlines @TK_HelpDesk Has been 4 weeks but still no resolution. Your team promised resolution in 7 days but NO ONE CARES OR RESPONDS!! You call yourselves world-class airlines and this is the level of service and attention to your customers.

[Indraneel Jain @freundenin]

What a pathetic experience flying with @TurkishAirlines. All 4 flights taken delayed on an average 2 hours. Missed connecting flights. Baggages damaged. No compensation or support. @TK_HelpDesk On sharing feedback with staff - “Please go ahead and complain nothing will happen!!!”

[Indraneel Jain @freundenin]

@Turkishaair_ Done ✅

[Indraneel Jain @freundenin]

@airlines5843 I have shared the contact details (WhatsApp) and Booking ref. with you through DM. Please let me know how you can help in this matter and hoping for quick positive resolutions!