Frogfoot Customer Service

This is the official Twitter page of Frogfoot's Customer Service team. Feel free to contact us here for customer support. #FrogfootCustomerService

[Frogfoot Customer Service @FrogfootSupport]

New Outage | JHB | Midrand | Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update | DBN | Prospectondfa |All services are back to normal. Our team will continue proactive monitoring to ensure ongoing reliability for your business operations.

[Frogfoot Customer Service @FrogfootSupport]

New Outage | DBN | Ramsgate | Our initial checks have been completed, and a fault has been logged with our Frogfoot maintenance team to investigate the incident on site.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update| NLD | Prince-Albert <> Beaufort-West via ADVA | Degraded|Please note that our fibre service provider's maintenance team has confirmed they are now entering the Prince Albert site.

[Frogfoot Customer Service @FrogfootSupport]

New Outage | CPT | Tygervalley | Down| Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.

[Frogfoot Customer Service @FrogfootSupport]

New Outage | JHB | Rynfield | Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.

[Frogfoot Customer Service @FrogfootSupport]

New Outage | JHB | Persequorpark |Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update | DBN | Prospectondfa | Node | Down|Our team has identified the issue, and technicians are currently on site working to redirect the affected connection away from the construction area.

[Frogfoot Customer Service @FrogfootSupport]

Outage Resolved| CPT | Welgevonden | Power in the area has restored. We have confirmed clients services have restored. The outage has been resolved.

[Frogfoot Customer Service @FrogfootSupport]

New Outage | JHB | Randburg | Our initial checks have been completed, and a fault has been logged with our fibre service provider to investigate the incident on site.

[Frogfoot Customer Service @FrogfootSupport]

@Unah_Rine_ Hi, Unarine.

We've tried calling you but weren’t able to reach you. When you have a moment, please let us know a time that works best for a call back.

Thank you.

[Frogfoot Customer Service @FrogfootSupport]

@SPKrige Hi, Stephanie.

A gentle reminder to please inbox us your details. 

Thank you.

[Frogfoot Customer Service @FrogfootSupport]

@Unah_Rine_ @Unah_Rine_ Hi,

Just a friendly reminder to please advise us on a suitable time to call back.

Thank you.

[Frogfoot Customer Service @FrogfootSupport]

@SPKrige Hi, Stephanie.

We trust you are well.

Just a friendly reminder to please provide us with the above requested details so we may assist further.

Thank you.

[Frogfoot Customer Service @FrogfootSupport]

@Unah_Rine_ Hi, Unarine.

Our apologies for the inconvenience caused.

We tried calling you but to no avail.

Please provide us with a suitable time to call back.

Thank you.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update | DBN | Portshepstone | Our Frogfoot maintenance teams arrived on site and found the council busy digging, they will resume with repairs when the council is done onsite. Next update at 19:30PM.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update | CPT | Portside | Down| Teams reconnected the access cable and links restored. Outage has been resolved.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update| DBN | Portshepstone | The current ETA for our Frogfoot maintenance teams to site is 20:20PM.

[Frogfoot Customer Service @FrogfootSupport]

@SPKrige Good day, Stephanie.

We sincerely apologise for the inconvenience caused. 

Please inbox us the account holder’s details - full name, physical address and cell phone number for our team to investigate the matter. 

Thank you.

[Frogfoot Customer Service @FrogfootSupport]

Outage Update| CPT | Portside | Down|Our Fibre service provider maintenance teams have reconnected fibre cables in the buddy box. Once we receive an update, we will share the next steps and any further details immediately.