Athenian fullstack developer and proud member of the WPGR community & #WCGR#WCATH#WCEU organiser! Loves to code and to scuba dive (not at the same time!)
@qatarairways Almost a year ago, before crisis you could not handle simple cases like mine. I cannot even begin to imagine what crisis era was for your clients. Still not resolved..
@qrsupport@qatarairways almost a year since you messed up but never compensated the extra amount you forced me to pay 30 minutes before flight. Great job!
@qrsupport@qatarairways What sort of joke is this reply? I have reportedly told you that I have contacted via DM, Chats and Emails and you still have not given a solution. How many more hours you will force me to write to ghost support ? 6 months and counting..
@qatarairways@qrsupport@qatarairways I have sent numerous DMs, emails, Facebook Messages,Tweets. My case is that simple:
- You made a mistake (you acknowledged it)
- You caused me big trouble and stress
- I had to pay extra 100+ Euros (or lose my entire trip)
You deny any compensation. WTF ?
@qrsupport@qatarairways so it took you 4 months of deep analysis and investigation that it is OK to pay 100+ Euros (plus a very stressful day) ... because you had an error in your systems? Do you even read people's claims?
@qrsupport@qatarairways Should we introduce you to the concept of Customer Care and probably the definition of words such as "urgent reminder", "promptly" and "apologize" ?
@qrsupport@qatarairways thank you for your patience in answering all these tweets that you thank me for my patience. Great job..!! Your 24/7 support is obviously here just to post canned replies and there is no actual back office or helpdesk!
@qatarairways Your empathy is great but I have shared my details multiple times and you always "understand" the frustration, you provide no assistance and time goes by. BTW no-one is responding to my emails. No need for DM. Will keep asking here
@qrsupport@qatarairways when you mentioned that I could reply to your customer support email (instead of bothering you in DMs) this is how you imagined it?
@qrsupport@qatarairways it has been over a month that your only answer on multiple DMs is "we are investigating@, you do not answer my case email at all. The screenshot here sums up the issue (this is 80% of your investigation here..)
@qrsupport@qatarairways@qrsupport@qatarairways 20 days later and you are still trying to figure out how to handle a case that is your fault? Unless this is a very common problem with your services and the service queue is huge..
@qrsupport had the worst booking experience and now I would like to know how to apply for compensation.
Due to your mistake I overpaid (actually blackmailed) for re-booking of my flight and spend hours on chats and phones right before I get to the airport.
@qrsupport@qatarairways@qrsupport@qatarairways so it took 5 days to get back to me to the DM where you just pointed me to submit a feedback form through your site. I did so and now 7 more days have passed and no reply. Still this is not considered "prompt assistance"..
@qrsupport@qatarairways@qrsupport@qatarairways I would gladly continue the conversation via DM but since I sent my case 5 days ago nobody answered, not even a reply that someone is looking into it. After all my bad experience this is too much..