Fotis Routsis

Athenian fullstack developer and proud member of the WPGR community & #WCGR #WCATH #WCEU organiser! Loves to code and to scuba dive (not at the same time!)

[Fotis Routsis @froutsis]

@qatarairways Almost a year ago, before crisis you could not handle simple cases like mine. I cannot even begin to imagine what crisis era was for your clients. Still not resolved..

[Fotis Routsis @froutsis]

@qatarairways @flightradar24 Almost a year! Great job Qatar Airlines for not being able to handle a simple case after almost a year!

[Fotis Routsis @froutsis]

@qrsupport @qatarairways almost a year since you messed up but never compensated the extra amount you forced me to pay 30 minutes before flight. Great job!

[Fotis Routsis @froutsis]

@qrsupport @qatarairways What sort of joke is this reply? I have reportedly told you that I have contacted via DM, Chats and Emails and you still have not given a solution. How many more hours you will force me to write to ghost support ? 6 months and counting..

[Fotis Routsis @froutsis]

@qrsupport @qatarairways happy new year. 5 months and you have still not refunded me the amount i was forced to pay due to your error. Great job!

[Fotis Routsis @froutsis]

@qatarairways

[Fotis Routsis @froutsis]

@qatarairways @qrsupport @qatarairways I have sent numerous DMs, emails, Facebook Messages,Tweets. My case is that simple:
- You made a mistake (you acknowledged it)
- You caused me big trouble and stress
- I had to pay extra 100+ Euros (or lose my entire trip)
You deny any compensation. WTF ?

[Fotis Routsis @froutsis]

@qrsupport @qatarairways so it took you 4 months of deep analysis and investigation that it is OK to pay 100+ Euros (plus a very stressful day) ... because you had an error in your systems? Do you even read people's claims?

[Fotis Routsis @froutsis]

@qrsupport @qatarairways Should we introduce you to the concept of Customer Care and probably the definition of words such as "urgent reminder", "promptly" and "apologize" ?

[Fotis Routsis @froutsis]

@qatarairways @qrsupport @qrsupport @qatarairways are you able to understand the concept of "urgent reminder" or "earliest"

76 days have passed since I started chasing you.

[Fotis Routsis @froutsis]

@qrsupport @qatarairways thank you for your patience in answering all these tweets that you thank me for my patience. Great job..!! Your 24/7 support is obviously here just to post canned replies and there is no actual back office or helpdesk!

[Fotis Routsis @froutsis]

@qatarairways Your empathy is great but I have shared my details multiple times and you always "understand" the frustration, you provide no assistance and time goes by. BTW no-one is responding to my emails. No need for DM. Will keep asking here

[Fotis Routsis @froutsis]

@qrsupport @qatarairways when you mentioned that I could reply to your customer support email (instead of bothering you in DMs) this is how you imagined it?

[Fotis Routsis @froutsis]

@qatarairways @qrsupport @qrsupport @qatarairways so.. 40 days have passed. Great customer service!! Imagine if it was a complicated request..

[Fotis Routsis @froutsis]

@qrsupport @qatarairways it has been over a month that your only answer on multiple DMs is "we are investigating@, you do not answer my case email at all. The screenshot here sums up the issue (this is 80% of your investigation here..)

[Fotis Routsis @froutsis]

@qrsupport @qatarairways @qrsupport @qatarairways 20 days later and you are still trying to figure out how to handle a case that is your fault? Unless this is a very common problem with your services and the service queue is huge..

[Fotis Routsis @froutsis]

@qrsupport had the worst booking experience and now I would like to know how to apply for compensation.
Due to your mistake I overpaid (actually blackmailed) for re-booking of my flight and spend hours on chats and phones right before I get to the airport.

[Fotis Routsis @froutsis]

@qrsupport @qatarairways @qrsupport @qatarairways so it took 5 days to get back to me to the DM where you just pointed me to submit a feedback form through your site. I did so and now 7 more days have passed and no reply. Still this is not considered "prompt assistance"..

[Fotis Routsis @froutsis]

@qrsupport @qatarairways @qrsupport @qatarairways I would gladly continue the conversation via DM but since I sent my case 5 days ago nobody answered, not even a reply that someone is looking into it. After all my bad experience this is too much..