@RedShoesMoment He is abosulytely precious! We are so happy he is such a fan and we look forward to many years making sure we keep your pup as happy as possible! Thank you so much for reaching out and for being part of the pack! I hope you have a howling good day! πΎπ ~ Melissa
@_softgrapes We take all reports of mold and any quality defect very seriously. I have started a report with all photos you have provided, pulling all important information off of them to add to it. May I DM you to make a more detailed report? ~ Melissa
@CraftCoffeeNap We are so very sorry to see this, and we can assure you this is not our typical quality. Can you please make sure you are following us so that we may direct message you? We would like to make a full report to our Quality Assurance team. ~ Melissa
@ILoveMySteelers We are so very sorry to see this, and we can assure you this is not our typical quality. Can you please make sure you are following us so that we may direct message you? We would like to make a full report to our Quality Assurance team. ~Eliza
@scottycatt I can assure you we stand behind our products and want to make a full report to our Quality Assurance team as well as compensate you for this issue.
@Rlh1219033 We apologize for any confusion. Unfortunately, the Chicken and Duck Training treats are currently out of stock. We are working hard to get these treats back in stock; however, we do not have a set date for this at the moment. ~Eliza
@HC_theArtist Hi there! We can assure you this is not our typical quality and we would like to make a full report to our Quality Assurance team. Can you please direct message us the barcode, use by date and the information surrounding that date? ~Eliza
@zachcrawford Hi! I can assure you this is not our typical quality. Can you please direct message me with any photos of the packaging you may have and what store you had purchased this from? I would like to make a full report to our Quality Assurance team. Hope to hear from you soon! ~Eliza
@DinahPerezLaw We apologize for the delay in response. Can you please direct message us your order number and we will be more than happy to assist! ~Eliza
@cpboae Hi there! We are so very sorry to hear this! I can assure you this is not our typical quality. I would like to make a full report to our Quality Assurance team. Can you please direct message us the barcode and use by date and the store you had purchased this from? ~Eliza
@DinahPerezLaw We apologize for the higher than normal volume. However, I will be more than happy to assist. Can you please direct message us your order number? ~Eliza
@Rudi_t55 Hi there! We are so very sorry to hear Solo doesn't enjoy the Beef Jerky! Can you please direct message us a photo of the use by date and barcode? ~Eliza