Kate Dames

A cup of fresh ideas for old problems. Creating happy, whole, post-agile workplaces with technology, yoga and play.

[Kate Dames @funficient]

@rzvdaniel I like the idea of a 'gram', which essentially is like a twitter for email. Short, concise messages for only the important stuff. No bells and whistles. Nice! That's actually something I'm looking for and decided to go with SMTP and do it myself. Maybe not for long?

[Kate Dames @funficient]

@rzvdaniel I like LionLetter and MonkeyMail :-). So cool!

[Kate Dames @funficient]

@AirbnbHelp 5 days and no response. This is exactly what happens when I send my email address via DM. I guess I have no choice but to stop using @Airbnb . It's a pity all the years of paying rather high service fees didn't result in one support incident resolved. @AirbnbHelp @Airbnbdesign

[Kate Dames @funficient]

@Airbnb @AirbnbHelp @AirbnbEng @Airbnbdesign Can someone assist? I requested help 2 weeks ago reporting that I can't login. I even sent a screendump with some mails received in this account. The best response to date is to login to log an issue that I can't login. HOW?

[Kate Dames @funficient]

@AirbnbHelp Hi, any update on this? I haven't had any response from anyone on your team yet. What will it take to get help from AirBnb? I've been using your service for a long time and this is the first time I've needed help. Extremely disappointing experience to say the least.

[Kate Dames @funficient]

@AirbnbHelp I sent it via DM at least three times. No-one has looked at it after the DM, or just asked me to try again. I'm hoping that in public you would be more helpful. @Airbnb @AirbnbHelp @AirbnbEng @Airbnbdesign My account seems to have been deleted but no-one has checked why or how

[Kate Dames @funficient]

@AirbnbHelp I've sent it through at least 3 times. This is the 4th time you respond with asking the same question and when I answer it just goes quiet from your side. Is this really the best you can do? I'm tired of repeating myself without ever getting a response.

[Kate Dames @funficient]

@AirbnbHelp What happened to the followup @Airbnb @AirbnbHelp @AirbnbEng @Airbnbdesign ? Still waiting....

[Kate Dames @funficient]

@AirbnbHelp "If you send your exact email address, we can also assist further." Wasn't 3 times and a screenshot with it enough? Did anyone actually read the issue before responding? Why is my account missing? Surely there must be a log if security is such a big concern of yours.

[Kate Dames @funficient]

@AirbnbHelp It's a joke! Again the answer is simply 'try again'. Even with a screenshot with mails from AirBnB to my account showing that it's my account. Do you just randomly delete user's data? Or am I the only lucky one? And is there someone who can actually help? Or at least try?

[Kate Dames @funficient]

How do you login to report that you can't login?

[Kate Dames @funficient]

@Airbnb So again @Airbnb @AirbnbHelp How do I login to find out why I can't login? How do I actually get some help and not just someone following a script regardless of reality?

[Kate Dames @funficient]

@Airbnb How am I supposed to get support to access my account when I have to access my account in order to get help? It's suddenly forcing me to sign up with my email address, even though I've had a working account for years.

[Kate Dames @funficient]

Fun! A week later and we're back to the start, with their very (un)helpful team implying I forgot my email address and have to go to the page I started off with and login to find out why I can't login. I sometimes wonder if they even bother reading these requests. @Airbnb

[Kate Dames @funficient]

@mattwynne If you love to work like this, why when I proposed it you said no, it's best practice to have someone review code, even when mobbing?

[Kate Dames @funficient]

Trust is grown by proving over and over again that you have the other person's best interest at heart. Caring is a necessary ingredient for trust.

#quote

[Kate Dames @funficient]

I updated my banner with my new mastadon server. Find me there!

[Kate Dames @funficient]

@rzvdaniel Let's chat on Discord?

[Kate Dames @funficient]

So Elon is clearly not going to step down as CEO as promised, and my mastadon server is closing down. So I've designed a concept solution that will allow you to connect different social accounts. Any developers keen to build something like that as an open-source pet project?

[Kate Dames @funficient]

Want to clarify your values and connect to your purpose? Book a discovery #coaching session to get clear on your goals for $50 per 90 minute sesssion until 30 March 2023 at https://t.co/mAMQg9yog4