@O2 I have been trying to contact O2 since I’ve been back from my holiday....I had to contact my kids while I was away. Came back from holiday with a £130 bill. I am a single mum who was worried about her kids. I am now not working receiving threats to cut me off no way of contact o2
@nowtvhelp you are charging me double and have been for months!!! I work full time and have been unable to talk to an actual person and your chat takes you round and round in circles!!!! I will have to take this matter higher if someone doesn’t contact me soon 😡
@NOWTV Sooo angry 😤 with the service provided by Now TV not only can I not speak to an actual person I have been charged double for months now!!! As a single working mum with Christmas around the corner it amazes me you get away with this 🤬 this matter will be taken further!!!
@virginmedia@virginmedia Or maybe a member of your UK call centre could call me rather than me wasting another 30 mins of my life holding for you!!! Now that would be good customer service.....
@virginmedia If you are not going to rectify this issue can you please not respond and allow me to put my energy into stopping this continuous disgusting service from continually getting away with treating individual customers this way. @BBCWatchdog
@virginmedia You tell me @virginmedia I didn’t get that far before I was put on hold and cut off. Instead of crying with frustration this time I could only laugh. Historical behaviour of a ridiculously wealthy company.....it’s actually boring now
@virginmedia Yes. So what exactly is the point of all of this???? Yet another pointless conversation with @virginmedia@BBCWatchdog. Where is this conversation actually going?
@virginmedia this is getting me nowhere. Please can you arrange for someone to cancel my contract which is finished mid December regardless. Refund me all money owed or I will be taking this matter further in a big way! I work for a very large IT and comm company & know the procedure
@virginmedia The number wasn’t changed it was cancelled completely with no notification and I’ve still had to continue paying for it. Every time I called for 2 hours at a time to rectify it got me nowhere. I then had to use the other number that hadn’t been used for my other son!!!