Catalin Rusu

[Catalin Rusu @furiousgeorge2]

@bitvavocom You should make an announcement on the website itself or on the support portal. There's nothing about it there.

[Catalin Rusu @furiousgeorge2]

@RevolutApp Nice DM - the same template amswer: “We’ll get back to you”. It’s been 10 months!

[Catalin Rusu @furiousgeorge2]

@RevolutApp Yes, before you locked my account in February and it’s still locked. Without explanation. And not returning my money.

[Catalin Rusu @furiousgeorge2]

@RevolutApp Hey @RevolutApp , how about unlocking my account, which is locked since February!

[Catalin Rusu @furiousgeorge2]

@RevolutApp @irishredcross Come on, guys, I’m waiting to have my funds unlocked since February 12th! It’ll be 2 months in about a week! This must be the worst support ever!

[Catalin Rusu @furiousgeorge2]

@RevolutApp @BritBankAwards What gives? Have you blocked me? I haven’t been able to talk with anyone since Feb 13th!

[Catalin Rusu @furiousgeorge2]

@RevolutApp @BritBankAwards Hey guys, my account is blocked since Feb 11th, together with cards! I've sent all the data you requested! Now I only have a "Chat with us" button, even though I received a prompt today to "Verify your source of funds". Nobody is answering the chat even if I type "Live agent"!!!

[Catalin Rusu @furiousgeorge2]

@RevolutApp @AndreiM76458952 I’ve been waiting for 3 weeks, so I guess I still have a lot of waiting to do... I know you guys are busy, but weeks of waiting isn’t up to ANY customer support standards...

[Catalin Rusu @furiousgeorge2]

@RevolutApp @dimitre_sarkis @TheFCA No offence, but is yoir “relevant team” made up of just 2 people? How can you keep someone waiting 2 months with funds locked when you’re a financial service provider? Seems I have a long wait ahead, as it’s been only 15 days for me...

[Catalin Rusu @furiousgeorge2]

@minyufang @RevolutApp Same here, exactly the same behaviour! Down to the “Looking for an agent” part. I think they just suspended my conversation somehow, because I can’t get to anyone in chat, not eve mn the automated bot...

[Catalin Rusu @furiousgeorge2]

@RevolutApp This is getting really frustrating!!! I’ve supplied ALL the info you wanted and my account AND cards are blocked! How long until I can use MY OWN money? It’s been 15 days!!! C’mon! How about focusing on customer support?

[Catalin Rusu @furiousgeorge2]

@RevolutApp C’mon guys, I’ve been waiting since Fe 12th... All required info is sent! How much longer do you need for verification?

[Catalin Rusu @furiousgeorge2]

@RevolutApp @nagulan51 I’m “only” waiting for 2 weeks, but it’s just as frustrating! I can’t imagine what it would be like to wait 6 months!!! In the end, you are holding MY money!

[Catalin Rusu @furiousgeorge2]

@RevolutApp Hey @RevolutApp My account is being checked by the "security team" for who knows what (you are being very vague in the chat) for a week now. You have all the data you wanted, but I can't spend my own money. This isn't good business practice! 😡

[Catalin Rusu @furiousgeorge2]

@RevolutApp @abdallahusu @anarqa_ I’m not saying it’s for no reason, what I’m saying is that it takes a long time to sort it out. And I understand you might be under a big load, but I also need my money...

[Catalin Rusu @furiousgeorge2]

@RevolutApp Guys, I have to pay bills!!! Replyed to your DM, but nothing so far!

[Catalin Rusu @furiousgeorge2]

@RevolutApp Hey guys, what's taking so long for a source of funds check? Not to mention it's the second time in 2 months! I have a real need to transfer some money (to another Revolut account, even) and I'm waiting since Tuesday!

[Catalin Rusu @furiousgeorge2]

@coinstats_ It doesn't work. When I try to add the zpub key it doesn't work. It does work with the xpub for standard wallets. But this one is Native Segwit (bech32).

[Catalin Rusu @furiousgeorge2]

@coinstats_ Hi! How can I track a native Segwit address?