@VIA_Rail Why are passengers being told to forward complaints and questions to another, private, part of the VIA organization? The problems identified re: yesterday's train service affected hundreds of passengers, not just me. A public response is not too much to ask for. #viarail
@VIA_Rail Was on Sat. Train 52. Got to Belleville after 9.5 hrs. Tried to board new train. Rude "SERVICE manager" of that MTL-bound train told us over PA system: "Get of MY train." New VIA motto?! And aren't VIA trains owned by CDN taxpayers, not individual VIA employees?!
@VIA_Rail Can you please confirm: Was there are member of the VIA board of directors on Sat. Trains 52/62? If so, what role did that member take in helping VIA line staff deal with the situation on board? And what role will member take in addressing serious communication failure? #viarail
@VIA_Rail#viarail Was on Sat. Train 52. Got to Belleville after 9.5 hrs. Tried to board new train. Rude "SERVICE manager" of that MTL-bound train told us over PA system: "Get of MY train." New VIA motto? And aren't VIA trains owned by CDN taxpayers, not individual VIA employees?