@Marriott 3 months, multiple international phone calls and multiple false promises from your side that someone would call me and yet you’re still ignoring the fact you billed me twice for my stay - awful customer service, utterly appalling
@theoohene Whilst I agree with the principles, asking the questions in such a direct way will result in respondents leaning heavily on their system 2 thinking and likely mean you miss out on the full story- using projective techniques, instead of direct questions could be more effective
@theoohene You don’t ask it like that verbatim though right? In some situations people won’t consider their purchase driver as being a “problem” needing solving
@matt_gray_ People saying to me “are you this/next week at x time” really irks me - my diary is rammed and I know I’m not the only one. Why not just say “would you be available at some point in the next few weeks?”