g smith

[g smith @g_dilllon]

@airfrance Your customer service is horrible. My wife’s bag has been missing for 60 days with no update. When she does speak with someone, they’re rude and not willing to help. I know you don’t care about your customers, but bags don’t just disappear.

[sarah kelly @sarahbkelly]

⁦@airfrance⁩ ⁦@AirFranceUS⁩ ⁦@pariscdgairport⁩ ⁦@Delta⁩ ⁦@AerLingus⁩ ⁦@aerlinguslostmy⁩ https://t.co/j009E3mnvb

[g smith @g_dilllon]

@AerLingus My wife just called today and still no update.

[g smith @g_dilllon]

@AerLingus Honestly, it wouldn’t make a difference I provided any information. There still wouldn’t be an update.

[g smith @g_dilllon]

@sarahbkelly @Delta @AerLingus @pariscdgairport @AerLingus @Delta @aerlinguslostmy Absolute garbage customer service. My wife’s luggage has been missing for 48 days without a single update. Bags just don’t disappear. Figure it out, it’s not that hard.

[g smith @g_dilllon]

@sarahbkelly @Delta @AerLingus @pariscdgairport @AerLingus @Delta @aerlinguslostmy Absolute garbage customer service. My wife’s luggage has been missing for 48 days without a single update. Bags just don’t disappear. Figure it out, it’s not that hard.

[sarah kelly @sarahbkelly]

And to clarify, I haven’t received a call that my bag was found and the PIR file still says “tracing continues”. I reached out to customer service today since my delivery address still wasn’t updated in my PIR file. @Aerlingus

[sarah kelly @sarahbkelly]

I spoke with an @AerLingus CSR who said my bag was located a day or 2 ago and is scheduled to fly to Edinburg tomorrow. I’ve never been to Edinburg. I need my bag delivered to my permanent address. Is anything being done to ensure it’s shipped to me and not Edinburg??

[sarah kelly @sarahbkelly]

Well @AerLingus if you even read my tweet you’d know I already filed the claims I need to and haven’t received any updates or reimbursement. Spare me your bot replies - they’re meaningless.

[sarah kelly @sarahbkelly]

@AerLingus @Delta Still nothing to say? I paid double the price this trip to upgrade my tickets and have a better experience and somehow you’ve managed to make it the worst experience I’ve ever had. Bravo. Well done. Top tier service.

[sarah kelly @sarahbkelly]

@AerLingus @Delta My bag has been missing for 5 wks. No communication from anyone, reimbursement for expenses or responses to claims filed. A CSR told me the other day that I “need to be patient.” I’ve been nothing but patient. This is not how you treat people. Pls find my bag.

[sarah kelly @sarahbkelly]

My bag has been missing for 43 days. No communication from @Delta or @AerLingus, reimbursement for expenses or responses to claims filed. Airlines have no updates since my bag was scanned into @pariscdgairport on 7/4. What is being done to resolve this? I just want my things back

[sarah kelly @sarahbkelly]

@aerlinguslostmy