Graham Davies @gadfromsa - Twitter Profile

about 1 month ago

Apple has the worst customer service out of any consumer product - Why Apple is rapidly loosing ground to Android! I don't usually post messages driven by personal experiences but this is such a significant event in the the competitive smart phone market that anyone purchasing a new smart phone should be aware of this before making their decision. Today my wife went into the Apple Store in Covent Garden for a service visit that she had set up last week. Initially she was going to change the battery on her iPhone 12 as it was only holding a full charge for an hour or so and the phone was heating up so much that she couldn't use it any more. Significantly, on our recent trip to Europe we met loads of people who could not use their iPhone due to over heating. Everyone with an Android Phone, myself included, had no over heating problems. Most of our photos were all taken on Android! Over the weekend, she decided that instead of changing the battery, she would instead purchase a new phone. She decided on the iPhone 17 Pro Max...and purchased it from O2 yesterday. It was late in the day and O2 could was not able to do the backup and transfer of settings from the old phone to the new. As she wanted to make sure she set up her new phone properly and also had a number of questions about the new camera, she decided not to cancel her service visit at the apple store but rather go through and see if they could assist her with her new phone. When she arrived, the Apple representative said she needed to cancel her existing service appointment and set up a different one with a different person, which seemed logical. However after cancelling the initial appointment, the representative looked around the store and could not see any other Apple assistant to help. The representative then proceeded to ask the manager for assistance who in an extremely RUDE manner dismissed my wife and said that they could not assist as she had purchased the iPhone at O2.... There was no attempt to help in any way at all. My wife was left gobsmacked! Dear Apple. This is your brand and you should always find a way to help any customer who supports your brand. The store manager who was rude to my wife. Regardless of where she bought the phone, she chose the Apple brand over all the other brands. This store manager should be fired! He represents everything you don't want your brand to be associated with. My wife will never by another Apple Product again. I will certainly never buy an Apple product!

1

2

0

116

Graham Davies

@gadfromsa

Who to follow

Last Seen Users on Sotwe

Trends for you

Most Popular Users