Gail

[Gail @gailb237]

@BlanfordLaw @BofA_Help 45 min on hold for someone who could not help me. Transferred to fraud dept and waited on hold for one and a half hours. They put a temporary stop on the charges.

[Gail @gailb237]

@BofA_Help
I am on hold with the fraud department for one hour and 35 minutes regarding an unauthorized charge at La Quinta in Abilene Texas. I need an escalation manager to call me back immediately.