@arindam___paul@atomberg_tech I received a call from the helpdesk yesterday assuring me that someone would attend to the issue. However, it’s now the third day with no update on the case. The case is currently in “Requested Cancellation” status, even though nobody has contacted me or provided any assistance.
Moved house after putting my water purifier in Vacation Mode. Even though my new Wi-Fi has the same SSID, I can’t switch it back to normal mode. Major UX miss.
There should be an easy way to reset or reconfigure Wi-Fi, like any other smart device.
@atomberg_tech@arindam___paul
@arindam___paul@atomberg_tech Thanks. I’m using 2.4 GHz Wi‑Fi with the same SSID and password, but the purifier still isn’t reconnecting. it’s offline, I can’t edit the Wi‑Fi either. The power-cycle reset also doesn’t work becoz the device is in Vacay Mode and the screen stays off. Case #05820326 raised.