Garnet Hill

Thoughtfully designed, responsibly sourced, passionately crafted clothing, bedding and home décor.

SOURCED FROM NATURE. QUALITY IN EVERY STITCH. SINCE 1976.

[Garnet Hill @GarnetHill]

@good_vs_left Hi Jenny, Natalie here. Thanks for letting me know and I’m so sorry for the trouble with checkout! Sounds like something is not quite right. Give us a call at 800-870-3513 and we’d be happy to help.

[Garnet Hill @GarnetHill]

@MsMJsays Hi MJ, Natalie here. I’m so sorry to hear your discount code didn’t work on your order. We’d love to help— if you give us a call at 800-870-3513 we will look into this.

[Garnet Hill @GarnetHill]

@mgriffault Hi there, Natalie here. Thanks for reaching out and I’m so sorry to hear you haven’t heard back from us. I’d love to help answer any questions you have— it looks like your DMs are closed, but if you send us a DM I’ll look into it.

[Garnet Hill @GarnetHill]

@NREEKY5 Hi there, I'm so sorry for the delay in your refund. Due to a recent systems update, our returns are delayed 10-12 business days. We're so sorry for the trouble. I just DM'd you an update.

[Garnet Hill @GarnetHill]

Let's get cozy… On this Cyber Monday, save 40% on cashmere & flannel, and 30% on everything else. #garnethill #mygarnethill #cybermonday
>>https://t.co/mxUnNeQMwD

[Garnet Hill @GarnetHill]

@NREEKY5 Hi there, Natalie here. I'm so sorry for the delay in your refund, I'd be happy to help get you a status update. I just responded to your DM.

[Garnet Hill @GarnetHill]

@MagicDanceGK Hi there, Natalie here. I'm so sorry to hear that, I'm happy to help with your return! To get started, head here: https://t.co/AvMCLdTTw9. If you have any questions, our DMs are open and I'm here to help!

[Garnet Hill @GarnetHill]

@Hoopsfrog Hi Allison, Natalie here. I'm so sorry to hear that, I'd be happy to help with your order question! When you have a chance, can you DM us your order number?

[Garnet Hill @GarnetHill]

@mirandacspencer Hi Miranda, Natalie here. I'm sorry to hear you had trouble with our website yesterday! We don't have reports of other issues, but if you're still running into trouble let me know and I'm happy to help.

[Garnet Hill @GarnetHill]

@CaroleEdmark Hi Carole, I'm so happy to hear it! Please reach out anytime with questions in the future. I'm here to help!

[Garnet Hill @GarnetHill]

@CaroleEdmark Hi Carole, Natalie here. Thanks for reaching out and I'm so sorry for the trouble! I'd love to help you with your order issue. When you have a chance, can you DM us with your order number?

[Garnet Hill @GarnetHill]

@bethcasey773 Hi Beth, Natalie here. Thanks for reaching out and letting me know! I really appreciate you taking the time to share your feedback. I went ahead and shared this with our shipping team.

[Garnet Hill @GarnetHill]

@KittyRodgers56 Hi Kitty, Natalie here. Thanks for reaching out and I'm so sorry for the frustration! I'd be happy to help you with the status of your order. I just sent you a DM to learn more.

[Garnet Hill @GarnetHill]

@ItsMeKatyB Hi Katy, Natalie here. I'm so sorry to hear that! I'd love to help. When you have a chance, can you send us a DM with your order number?

[Garnet Hill @GarnetHill]

@thiscatdontnarc Hi again, when you have a chance could you send your name or order number to [email protected]? We weren't able to find you in our system. Thanks!

[Garnet Hill @GarnetHill]

@thiscatdontnarc Hi there, I'm so sorry for the frustration. That's definitely not how we'd like our customers to feel. I escalated your feedback to our head of customer service, and she will reach out to you!

[Garnet Hill @GarnetHill]

@RachelAnspach Hi Rachel, we really appreciate your feedback and are so sorry items were missing from your order. We want your gifts to arrive in time for Christmas too! I went ahead and sent your message to our customer service lead, who will reach out shortly to see how we can help.

[Garnet Hill @GarnetHill]

@biancabeyer Hi Bianca, I'm so sorry to hear that. I've escalated your feedback to our customer service lead, and they will reach out shortly.

[Garnet Hill @GarnetHill]

@unjaded13 Hi there, yes! You can email us at [email protected].

[Garnet Hill @GarnetHill]

@unjaded13 Following up here, our DMs aren't going through. When you have a chance, please send us your order number so we can help!

[Garnet Hill @GarnetHill]

@unjaded13 Hi there, I'm so sorry to hear this was your experience with our team! We'd love to hear more and have the chance to make it right. Just sent you a DM!