Gary Pretty

Principal Product Manager for Microsoft Copilot Studio. Disney World fanatic.

[Charles Lamanna @clamanna]

The other day, Marc Benioff made a comment that caught my attention: “Microsoft isn’t using Copilot themselves.” I love his passion. But it’s just not true.

I use Copilot. My team uses Copilot. And pretty much all of Microsoft has been actively using Copilot for two years.

A few months ago, we even compiled several stories about Copilot’s impact at Microsoft: https://t.co/Aj8noDPriu

We built an agent in Copilot Studio for https://t.co/4hm2zz2UVB which was deployed before Agentforce was even announced. It boosted engagement 4.75x and drove a 21.5% increase in conversion rates!

On our sales team, Copilot is providing a 9.4% increase in revenue per seller and a 20% increase in close rates among high users of the tool.

Copilot is benefiting customer support response by helping to resolve cases, with one team closing cases 12% faster.

From a marketing perspective, Copilot has helped us improve the digital customer experience and accelerated campaign creation from 12 weeks to 3 weeks.

Copilot is helping our legal team respond to issues 32% faster. Our HR department has seen a 42% increase in employee self-service answer accuracy when using Copilot.

And those are just a few examples! I always appreciate Marc’s takes and he is always welcome to ask me how else Microsoft is transforming with AI. Or he can ask Copilot 😊.

We have a lot more coming in 2025, and I cannot wait to tell you all about it! This is such an exciting time for us, our customers, partners, and the industry.

Cheers to the New Year and Happy Holidays to everyone.

[Gary Pretty @GaryPretty]

@veronika_dev1 @betsyweber @darkicebeam @MVPAward Was great to finally meet you!

[Gary Pretty @GaryPretty]

@jamie_maguire1 Excellent. Mine is at 8am on Thursday.

[Josh Twist @joshtwist]

Are you a passionate Developer Relations person? Come join us - check out the video JD below...

Please retweet (reX?), comment and tag any friends that might be interested 🙏

[Gary Pretty @GaryPretty]

This is fantastic to see.

[Satya Nadella @satyanadella]

I’m super excited to have you join as CEO of this new group, Sam, setting a new pace for innovation. We’ve learned a lot over the years about how to give founders and innovators space to build independent identities and cultures within Microsoft, including GitHub, Mojang Studios, and LinkedIn, and I’m looking forward to having you do the same.

[Occupy Democrats @OccupyDemocrats]

BREAKING: In a devastating speech, iconic actor Robert De Niro rips Donald Trump to shreds, declaring that Trump is “not a bad man,” but “an evil one” who is a “wanna be tough guy” and has “no morals or ethics.”

But Robert De Niro didn’t stop there…

De Niro continued:

“Trump has no sense of right or wrong. No regard for anyone but himself — not the people he was supposed to lead and protect, not the people he does business with, not the people who follow him, blindly and loyally, not even the people who consider themselves his “friends.” He has contempt for all of them.

The repercussions of his turbulent presidency divided America and rattled New York City beyond imagination.  Remember how we were jolted by crisis in early 2020, as a virus swept the world.

We lived with Donald Trump’s bombastic behavior every day on the national stage, and we suffered as we saw our neighbors piling up in body bags.

The man who was supposed to protect this country put it in peril, because of his recklessness and impulsiveness. It was like an abusive father ruling the family by fear and violent behavior.  That was the consequence of New York’s warning getting ignored. Next time, we know it will be worse.

Make no mistake: the twice-impeached, 4-time indicted Donald Trump is still a fool. But we can’t let our fellow Americans write him off like one. Evil thrives in the shadow of dismissive mockery, which is why we must take the danger of Donald Trump very seriously.

So, today I issue another warning.

From this place where Abraham Lincoln spoke — right here in the beating heart of New York — to the rest of America:

This is our last chance.

Democracy won’t survive the return of a wannabe dictator.

And it won’t overcome evil if we are divided.

So what do we do about it?  We have to take today into tomorrow – take it outside these walls.   We have to reach out to the half of our country who have ignored the hazards of Trump and, for whatever reason, support elevating him back into the White House.  They’re not stupid, and we must not condemn them for making a stupid choice.  Our future doesn’t just depend on us. It depends on them.

Let’s reach out to Trump’s followers with respect.  Let’s not talk about “democracy.” 

“Democracy” may be our holy grail, but to others it is just a word, a concept, and in their embrace of Trump, they’ve already turned their backs on it.  Let’s talk about right and wrong.  Let’s talk about humanity.  Let’s talk about kindness.  Security for our world.  Safety for our families.  Decency.  Let’s welcome them back.  We won’t get them all, but we can get enough to end the nightmare of Trump.”

Well said, Robert De Niro!

Please retweet and ❤️ to thank Robert De Niro for calling out Donald Trump — and consider joining the growing exodus to Tribel, a woke new Twitter competitor that banned Trump for life and is exploding in popularity because Elon Musk banned Tribel’s Twitter account — but he forgot to ban this link to download the new Tribel app: https://t.co/HnJzSKjCwX

[Gary Pretty @GaryPretty]

@JenMsft @stanzillaz Just watch the last season. It was magnificent.

[Phil Topness @topness]

Power Virtual EVERYTHING.🙀 @garypretty surprised me with an announcement for #GPT enabled chatbots. #PowerVirtualAgents can combine connectors, cloud flows, plugins and skills to develop a plan to answer a user’s question. https://t.co/L6kqtHDg3m #PowerPlatform #PowerCATLive

[Gary Pretty @GaryPretty]

@jameslew Me right now until I get back home at 11pm tonight

[Gary Pretty @GaryPretty]

@carlvellotti 🤖

[Carl Vellotti 🥞 @carlvellotti]

PMs: We need to master AI before AI masters us!

I've spent >100 hours making:
🔹 40+ powerful PM MEGAprompts
🔹 A list of top-tier learning resources
🔹 Guides for HOW to use AI

Soon, I'll sell it for $79.

For the next 24h: FREE!

Follow + RT + comment "🤖" and I'll DM it.

[Arafat Tehsin @arafattehsin]

Last week I secured a limited preview access to the latest capability of AI Builder. I wrote about unlocking the potential of @MSPowerVirtual Agents, AI Builder & @Azure @OpenAI's GPT for smarter chatbots, improving accuracy and overall user experience.

https://t.co/8bFRamvDF0

[Phil Topness @topness]

Now #PowerVirtualAgents gets a BOOST from your website to answer more questions. 🚀 AND @garypretty shows how Copilot helps you easily create and update chatbots that sound more human. https://t.co/tOL0ZHAP5a #PowerPlatform #PowerCATLive

[April Dunnam 🥑| Content Creator @aprildunnam]

We all know by now that #Copilot was announced for #PowerApps last week but did you know a new #PowerVirtualAgents control for Power Apps was also announced that allows you to embed a bot in your app? It's in private preview now

See how it works: https://t.co/Aa56lxUAc8

[Daniel Christian @dchristian19]

#PowerVirtualAgents #copilot feature can build a whole new bot for you. You can also modify the existing topics & add new ones by having a natural language type discussion with the bot maker.
This AI feature will revolutionize bot building system.
https://t.co/JVTCgC2WaE

[Jack Rowbotham @Jackrowbothamai]

Introducing Copilot in Microsoft Power Virtual Agents

Imagine it, describe it, Power Virtual Agents builds it!

Simply describe what you would like your bot to do in natural language and have a complete conversational dialog appear—ready to use in secon…https://t.co/2uTQWCu6Xk

[Arafat Tehsin @arafattehsin]

Just tried this feature and I am already sold. Thanks Gary and the talented teams at Microsoft.
#PowerVirtualAgents #PVA #GPT @MSPowerPlat @MSPowerVirtual

[Gary Pretty @GaryPretty]

@aclear16 Thanks! This is only possible because of our strong foundation, which you were a key part of.

[Gary Pretty @GaryPretty]

Excited to share what I, with my talented colleagues, have been working on for a while.

Announcing Copilot for Power Virtual Agents! Describe what you want and PVA will build it :)

Read more in the full post at https://t.co/Bvq7yiGoNw

#powervirtualagents #conversationalAI

[Gary Pretty @GaryPretty]

@PaulMaddison121 @ADefWebserver Yes, absolutely, this technology is already doing this with things like GitHub Copilot https://t.co/yrmXdpN49Q and the PVA Copilot we announced today (which is actually generating YAML from natural language).