gary wrench

[gary wrench @garywrench2]

@houseoffraser Dont buy anything online from this store or be prepared to be ignored if need to send back for a refund !!!

[gary wrench @garywrench2]

@houseoffraser

Do not follow this scam site - they are messaging people saying will help with refunds and then trying to get you to download an app and add all your details

HoF - you need to be aware of this

[gary wrench @garywrench2]

@houseoffraser

Do you have customer services people in Kenya

If yes then they are trying to scam customers by asking them to download an app for refunds as your whole refund system is down

You just go from bad to worse

[gary wrench @garywrench2]

@HouseofHelperUK As I keep saying - no point as get ignored. Just Look back at ALL the DM’s I have sent the last 4 weeks

[gary wrench @garywrench2]

@houseoffraser

Really wished I had seen all the negative comments on here before ordering £500 worth of clothes online

Returned most 6 weeks ago and still trying to get a refund. Customer service is useless as never bother reading email and DM replies

Now with Amex to sort

[gary wrench @garywrench2]

@HouseofHelpers @houseoffraser Still waiting !!!!!

[gary wrench @garywrench2]

@HouseofHelpers @houseoffraser When will they be in touch as heard nothing today

[gary wrench @garywrench2]

@HouseofHelpers @houseoffraser What is the point in sending a DM as not one acts on the info contained.

Look at my history (Emails and Messages) to see what’s gone on

I can list at list 6 different names of people that have replied to this issue and done nothing

[gary wrench @garywrench2]

@houseoffraser

Am really losing patience now. I send DM’s and emails and no one reads the chain

have case open but no one looks at it

48hrs to resolve or will involve credit card company and do a chargeback for the difference

Whole company is a complete shambles

[gary wrench @garywrench2]

@houseoffraser

How many times do I have to contact you to get you to resolve a refund issue

On the verge now of contacting credit card company to step in

Do not say send a DM as I have numerous times and even these are being ignored. check back and find the threads

[gary wrench @garywrench2]

@houseoffraser I have !!!

[gary wrench @garywrench2]

@houseoffraser

Customer services a complete joke !!!!

[gary wrench @garywrench2]

@houseoffraser Sent DM - any idea when will respond ??

[gary wrench @garywrench2]

@houseoffraser @HouseofHelpers I have DM’d Houseofhelpers - check as had replies from you but once sent over all info have had nothing back

[gary wrench @garywrench2]

@houseoffraser

Even my DM’s are being ignored now

Really not a good example of customer care 😡

[gary wrench @garywrench2]

@HouseofHelpers

Please reach out to help with a return that has not been refunded yet

[gary wrench @garywrench2]

@houseoffraser

Where is my refund !!

There is no phone number to call and you ignore emails

Someone please get in touch

[gary wrench @garywrench2]

I unlocked £25 Rush tickets for @sixthemusical on @TodayTixUK! Tap to unlock: https://t.co/frMWTGqb8G

[gary wrench @garywrench2]

@British_Airways Please confirm DM received

[gary wrench @garywrench2]

@British_Airways What is the point in raising a complaint when no one bothers to provide updates on progress. Can someone from BA please get in touch urgently!!!