@AviancaEscucha We got a response to contact customer service. This is a joke!!!! This is exactly what I was describing in the first place. You submit help, and you wait and nothing happens.
@AviancaEscucha We can’t get a case number u less we ask for 100 percent refund which cancels out tickets. We are not asking for that, we are asking for a credit for the change in price and keep tickets.
@AviancaEscucha How do we get a credit without rebooking. We want same flight but at the lower price. We have refundable tickets so we should get the money back or at least credit from airline
@AviancaEscucha Customer has not been able to help us#we need to book new flights and they tell us to ask for refund and rebook. We want to do all at same time and not pay twice to be out of pocket twice as your system doesn’t seem legit for refundable
@TicketsAtWork purchased the NY CityPass and was unable to use at most of the venues this past week, big waste of money. Called customer service, long hold time, and they said they are a third party vendor and can’t control use during the holiday season. Very disappointed.
@amazon “I am unable to provide you with that information” is not an acceptable customer service response, especially when it is the only answer to every question asked