Gavin Johnson

My passion is for building brand conversations in the digital space. By mixing bright ideas with geek-powered technology I explore brand-community connections.

[Gavin Johnson @gavcj]

@eh_custcare why are you so quick to take money but so slow to help when you sold me a bad car?

[Gavin Johnson @gavcj]

@FordService_UK why do I still have an under warranty #Ford 5/6wks no fix? And no response 2 DM? Not great cx right?

[Gavin Johnson @gavcj]

@Ford any idea why I'm nearly 6 weeks waiting for an 'in warranty' repair? Can 2015 #Ford be fixed or do you not care about the customer?#cx

[Gavin Johnson @gavcj]

@eh_custcare your dealer has already washed hands tell me to sort with Ford. Ford say sort with you. Generic email the way to go? Poor cx?

[Gavin Johnson @gavcj]

@evanshalshawuk why are you giving me such a poor service when YOU sold me a duff car? Not bothered about customers? #cx #ford

[Gavin Johnson @gavcj]

@FordService_UK - No it is very much NOT 'in running now'. If you mean working again.

[Gavin Johnson @gavcj]

@forduk I've BIG concerns with the service I'm getting on a warranty car. Have #ford got so big they're not interested in the customer? #cx

[Gavin Johnson @gavcj]

@FordService_UK - why am I getting such a poor service from one of your dealers? Broken 2015 C-Max returned after 2 weeks only 2 b the same

[Gavin Johnson @gavcj]

I've #justsponsored Angela Johnson, who's fundraising for @macmillancancer on @JustGiving. Donate now https://t.co/gVPQpzip0e

[Gavin Johnson @gavcj]

Dublin bound next week for a couple of days of #WebSummit2015 & of course a drop of the old Black Stuff - perfect combination!

[Gavin Johnson @gavcj]

@PANDORA_UK took delivery of this today - mashed box - worth a DHL quality control check? Shame as was gift!

[Gavin Johnson @gavcj]

Having fun with Mim-Mim #CBeebiesLandMT @altontowers

[Gavin Johnson @gavcj]

At @plusm_nus this afternoon getting a little #Brum #tech inspiration.

[Alive @alivecomms]

It's here! @glug #Birmingham 3 tonight, and a couple of our own #midlandmasters are reppin' us - @gavcj & @go_RobGreen

[Gavin Johnson @gavcj]

@andybudd just purchased reading list - cheers for the focus! Just about to sign-off designs on our working space to, so M/S top tip 4 me!

[Gavin Johnson @gavcj]

Great #ux talk tonight @london_dd by @dianam002 - thanks for sharing your experiences.

[Gavin Johnson @gavcj]

One of the most inspiring talks on #designthinking let alone #ux by @andybudd tonight @london_dd

[Gavin Johnson @gavcj]

Pretty gloomy #London - looking forward to a more enlightening talk by @andybudd and @dianam002 at @london_dd tonight.

[Gavin Johnson @gavcj]

At @AKQA #TECHinsight tonight. #Automotive #tech

[Gavin Johnson @gavcj]

On train to London, heading for #TECHinsight talk tonight. Should be interesting. #Automotive #tech