@elonmusk I’m sure you won’t see this, but you may appreciate knowing that the Tesla sales contact center is a miserable experience…nearly impossible to move past the voice AI and then on hold for ages. Wanted to buy a car but never got the chance…
@AmericanAir You left an entire flight hanging for 3 hours with zero information apart from posting random new flight times that were impossible to honor. Unfortunately this is nothing new - I’ve been living with your dysfunctional and careless nonsense for decades now
@AmericanAir why do you post updates times when a flight is delayed/de-planed and change it 20 times afterward? Why can’t you just be honest and help your customers instead of messing them around all day at DFW?
@aloyoga Your customer service is truly awful. I’ve tried through email, text and call to get hold of someone re an order from 3 weeks ago that was LOST…and no one has bothered to even reply.
@rayanc@AmericanAir You’re lucky that you even got a “we are sorry”. At DFW all the gate agents disappeared and when we finally found someone (after waiting in line for an hour) there was no offer for any reimbursement/hotel/anything. Customer service at its finest yet again
@AmericanAir Is there a reason why there are literally no agents at the American Airlines gates at DFW? So customers should just sit around like idiots expecting to know what’s happening? This is beyond pathetic, but not surprising
@YankeeGunner Great pod today. The “market opportunity” discussion re Merino reminds me of the NFL draft and taking BPA (best player available) when all other options are not quite right 🔴⚪️