Greg DeVore

Entrepreneur and CEO at ScreenSteps - Integrating on-boarding, training and knowledge base support

[Greg DeVore @gdevore]

Presenter tip - when planning your session, ask yourself, what do I want attendees to feel, understand, and do? Then work backwards. The sessions that made me rethink my business or take questions or ideas back to my team delivered a ton of value. #saastrannual

[Greg DeVore @gdevore]

Have had a fantastic week at #saastrannual so far. Some sessions have been amazing. Some leave me scratching my head wondering, what was the point?

[Greg DeVore @gdevore]

@jasonlk Thank you. They got right back to me :).

[Greg DeVore @gdevore]

@jasonlk who can I contact for support on tickets to SaaStr Annual? I tried emailing (on Monday - no response) and tweeting SaaStrAnnual for help but no one replies.

Problem is that I have tickets in eventbrite, but I don't seem to be registered in the system.

[Greg DeVore @gdevore]

@SaaStrAnnual I have tickets but can't login to the agenda area. (It can't find my ticket number). I emailed for help on Monday but haven't heard anything back. Can you help?

[Greg DeVore @gdevore]

@redistogo I tried contacting support via the email in the admin area but it bounces back as undeliverable. We need to cancel our account. How do I do that?

[Greg DeVore @gdevore]

Common Questions We Get About Using ScreenSteps with Call Agents https://t.co/bXMLWmSITW

[Greg DeVore @gdevore]

What would cause a ScreenSteps implementation to fail at my contact center? https://t.co/O9XXNKAB12

[Greg DeVore @gdevore]

If improving your training process and outcomes in your contact center is critical right now, take 90 seconds to watch this video.

Can ScreenSteps Help Your Contact Center? https://t.co/m5UQ8saRBB

[Greg DeVore @gdevore]

What Does Zero-Memorization Training Look Like? https://t.co/NmdCWzpkXw

[Greg DeVore @gdevore]

Are you writing a help article or a performance aid?
Do you want to improve training or performance results?

Too often we focus on "help" and "training" when we should be focused on supporting performance WITHOUT requiring additional training.

[Greg DeVore @gdevore]

Too often we get into the mindset of just "capturing" or "presenting" information in an article, video, or course. We start discussions about learning styles, engagement, etc. But none of this matters if we don't understand how, when, and where the information will be used.

[Greg DeVore @gdevore]

I have been thinking a lot about the difference between progress and perfection. In too many areas of our businesses and personal lives, we let a desire for PERFECTION impede our opportunities for PROGRESS.

I discuss this in the video below and how it c…https://t.co/JzuRGT76ya

[Greg DeVore @gdevore]

@zoom_us Our video recording has been encoding for more than 18 hours. Any update on if video encoding is working at all?

[Greg DeVore @gdevore]

We are going to talk about 5 tips today for dealing with a massive transition to remote working/learning

[ScreenSteps @screensteps]

During rapid change you need to adopt a "no memorization required" approach to training.

Webinar on Tuesday: https://t.co/oxJXaZy3wa

[Greg DeVore @gdevore]

@HubSpotSupport Status shows as all green, but I am still not able to login to the platform using Google SSO. Is this a known problem.?

[Greg DeVore @gdevore]

Make Complex Procedures Easier to Understand With 3 Tools in ScreenSteps https://t.co/Qzj8ldwybG by @gdevore

[Greg DeVore @gdevore]

Make Complex Procedures Easier to Understand With 3 Tools in ScreenSteps https://t.co/zkxpaHex5n

[Greg DeVore @gdevore]

@EricaMarois hope you are doing well - interested in your thoughts on this short video about training call center agents: https://t.co/DqOvt2AShQ

[Greg DeVore @gdevore]

What if your call center agents never had to feel stupid?

https://t.co/CMFhhkr0xI