Gemma Pearce

[Gemma Pearce @gemma_fuller]

@sainsburys I will DM but please don’t just tell me this is being escalated again as that is not fixing anything

[Gemma Pearce @gemma_fuller]

@sainsburys I’ve worked for you and shopped with you my whole life but this last 2 months customer service has been terrible. I haven’t been able to check out an order but nobody seems capable of fixing it. The number of times it’s been ‘escalated to the tech team’ is ridiculous

[Gemma Pearce @gemma_fuller]

@sainsburys When I phone up customer service your colleagues can put the order through for me and the delivery arrives so you can deliver to my address

[Gemma Pearce @gemma_fuller]

@sainsburys I also tried setting up a new account with a different email address but my delivery address. With this I get the same error message as above which suggests there is some problem with my postcode in your system

[Gemma Pearce @gemma_fuller]

@sainsburys All give me this message

[Gemma Pearce @gemma_fuller]

@sainsburys I’ve done all that several times. I’ve been in touch at least 10 times and that’s always the advice. I’ve I have tried the app on iPhone 12 ios18.0.1. Also safari on the iPhone. Also 2 different laptops with Microsoft edge windows 10, one if never logged on to Sainsburys before

[Gemma Pearce @gemma_fuller]

Over 72 hours, fix promised in this time but still not working @sainsburys

[Gemma Pearce @gemma_fuller]

@sainsburys I have been getting this error for over 3 weeks. I have reported it at least 5 times, including on Facebook, phone and customer complaints form. Every time I am told it will be sent to the technical team and resolved in 72 hours. Clearly this is not happening.

[Gemma Pearce @gemma_fuller]

@sainsburys Hi, I have done all that. I have tried iPhone web and app, laptop, and a new laptop that I had never used Sainsburys on before. Still get the problem

[Gemma Pearce @gemma_fuller]

@sainsburys why can I not book a delivery today when you always come to my house?

[Gemma Pearce @gemma_fuller]

@currys I don’t need more false apologies, I’ve heard them over and over again on here and on your web chat. I need a solution for a product that is not fit for purpose

[Gemma Pearce @gemma_fuller]

@currys apparently your dedicated team are working on my complaint which is ‘the highest level of complaint which was made’. Only I’ve been promised an urgent call or email 3 times in the last 2 weeks and still nothing. Awful customer service

[Gemma Pearce @gemma_fuller]

I am not happy with being directed back to the manufacturer. The retailer has a responsibility under the sale of goods act to sell a product that is fit for purpose. Ours is not. I request a refund

[Gemma Pearce @gemma_fuller]

@currys I emailed you on 24 Feb regarding a faulty appliance and requested a reply within 2 weeks. I have not had one. Please can someone contact me

[Gemma Pearce @gemma_fuller]

@PaultonsPark will there be anywhere to watch the Lionesses in the World Cup final on the park on Sunday? #lionesses #football #WorldCup

[Gemma Pearce @gemma_fuller]

I've just entered the @BestWesternGB and @gabbysdollhouse competition to win a magical family adventure in London, plus surprises and a £150 shopping spree ✨! Enter right here https://t.co/rz7wv0Kpm8 and watch Season 7 of #GabbysDollhouse right now on @netflixUK 😻! #BookingGood

[Gemma Pearce @gemma_fuller]

I just entered @AutoTrader_UK’s monthly️ #ElectricCarGiveaway & you can too! This month’s prize is a MG Model MG4 worth over £26k! It’s free to enter & you have until 28th February. All information (including Ts&Cs) can be found here: https://t.co/3cnGiaDTKP

[Gemma Pearce @gemma_fuller]

@LissaKEvans Bananas helped when I was unable to get back to sleep in the early hours after feeding my baby

[Gemma Pearce @gemma_fuller]

@kdmcomms Loofah sponge?

[Gemma Pearce @gemma_fuller]

I just entered @AutoTrader_UK’s monthly️ #ElectricCarGiveaway & you can too! This month’s prize is a Vauxhall Corsa-e worth over £31k! It’s free to enter & you have until 30th September. All information (including Ts&Cs) can be found here: https://t.co/3cnGiaDTKP