Gemma Tournay

[LBC @LBC]

Listeners are branding this James O'Brien’s finest monologue yet as he explains in forensic detail why the Owen Paterson scandal has hit the public so hard.

@mrjamesob

[Which? Travel (closed) @WhichTravel]

Passengers have seen their consumer rights ripped up by some airlines that have consistently flouted the law – but they've found there's nowhere to turn for support.

We need a new mandatory aviation ombudsman.

#RefundPassengers

[Gemma Tournay @GemmaClamp]

@Mattallwright We had the same issue with Expedia, they would not acknowledge the PTR law

[Gemma Tournay @GemmaClamp]

@BBCWatchdog @BBCTheOneShow @Mattallwright @FoxNikkiFox @ExpediaUK are doing the same, reported to @atol and @CMAgovUK

[Gemma Tournay @GemmaClamp]

@roryboland How do you know who sells a proper package holiday and who doesn’t? I booked an @ATOLprotected holiday with @ExpediaUK and they refused to help with a refund referring me to the airline & hotel ignoring PTR laws

[Gemma Tournay @GemmaClamp]

It’s absolutely disgusting that the government are still allowing the package travel regulations to be completely ignored @ExpediaUK are refusing refunds on package holidays

[Gemma Tournay @GemmaClamp]

@ExpediaUK please contact me regarding my booking you are openly breaking the law by refusing me a refund for my package holiday!

[Gemma Tournay @GemmaClamp]

@WhichTravel We have an ATOL protected package booked with @ExpediaUK but they are refusing to refund us as the flight is still going ahead. Any advice? I can’t believe these companies are allowed openly flout the PTR law

[Sadiq Khan @SadiqKhan]

LONDON: Lockdown might be easing, but we haven’t won the fight against this virus yet.

Please remember to:

⚠️ Keep a safe distance from others

⚠️ Wear a face covering if you can’t – including in shops

⚠️ Wash your hands regularly

⚠️ Stay home if you feel unwell

[Gemma Tournay @GemmaClamp]

@MoneySavingExp #davidlloyd gyms are refusing to refund for the time the gyms were closed and services were unavailable CMA state refunds due if we are unable to access service followed the DL complaints process and have got nowhere Any suggestions on where we turn next?

[Gemma Tournay @GemmaClamp]

@spain @kevin_lock1 Any idea when the iOS option might be working? Due to arrive in Spain on Saturday

[Gemma Tournay @GemmaClamp]

@MartinSLewis @itvMLshow David Lloyd gyms are refusing to refund membership for the period they were closed in March, saying you have to take a voucher or donate to the club!! Where do we stand #MartinLewis

[Gemma Tournay @GemmaClamp]

@WhichTravel Finally after 67 days we have received our refund from @BestatTravelUK. Safe to say we’ll never be booking with them again #RefundPassengers

[Martin Lewis @MartinSLewis]

WHAT IS @10DowningStreet SCARED OF?

Today the Chancellor makes his next big support scheme announcement. MSE & I've been explaining these for 10wks, with millions following our journalism

And again No10's just said "No, you CAN'T ask Q at the press conference"

Feel free to RT

[Which? Travel (closed) @WhichTravel]

Some companies continue to hold customers over a barrel, making them pay for holidays and flights that can’t go ahead.

The situation is nothing short of chaotic.

Companies need clear FCO guidance on when it's appropriate to sell flights and holidays for.

#RefundPassengers

[Which? Travel (closed) @WhichTravel]

Permanent damage to trust in the travel industry is being risked.

The regulator must come down strongly on airlines found to be systemically denying or delaying refunds.

Join us in asking the government to urgently set out how it will support the industry.

#RefundPassengers

[Gemma Tournay @GemmaClamp]

@WhichUK @BestatTravelUK #RefundPassengers

[Gemma Tournay @GemmaClamp]

@WhichUK @BestatTravelUK are refusing us a refund of our deposit for our cancelled holiday stating ABTA advice and the fact they expect the law to change. Cancelled on 25th Mar. They are now also ignoring all contact & refusing to communicate

[PTR Travel @PtrTravel]

Here’s the updated list.

Good are a #RatedRefunder
Bad are a #RubbishRefunder
Ugly are a #RefundRefuser

[UK Prime Minister @10DowningStreet]

Social distancing is working. We are past the peak but we can’t let up now and undo all our hard work.

#StaySafeSaveLives