Gemma

[Gemma @gemmanewson]

@BootsUK I have student discount on my advantage card, do I get discount on the boots kitchen appliances website?

[Gemma @gemmanewson]

@hm both tights bought in store today. Both apparently age 2-4 years, are the black ones for when my daughter gets abducted and swapped with a giant?!

[Gemma @gemmanewson]

@O2 arrived in Prague and my data is not working. Tried to call and spent so long on security that the call was cancelled as you didn't have time before you closed. How can I get this rectified?

[Gemma @gemmanewson]

@Everymancinema £60 for a family of three and the 50% chance we'll get to watch the entire film 😬 I'll wait and hope that it is soon in Toddler club! 🤞🏼

[Gemma @gemmanewson]

@Everymancinema for the love of god put Moana 2 in toddler club

[Gemma @gemmanewson]

@MartinSLewis I have a credit card with a money transfer balance (0%) & a purchase balance (27.93%). I pay over and above my purchase balance every month but am still charged interest. The below is written on my statement, am I right in thinking it's wrong? @mbna can't tell me.

[Gemma @gemmanewson]

@mbna An hour wasted speaking to a 'specialist' for them to now copy and paste the same response over and over asking me to call credit card services. Helpful.

[Gemma @gemmanewson]

@mbna I would like to speak to someone regarding incorrectly being charged interest on my credit card.

[Gemma @gemmanewson]

@mbna When I press message us I'm connected to a virtual assistant. How do I speak to a human?

[Gemma @gemmanewson]

@mbna Yes

[Gemma @gemmanewson]

@mbna I don't need you to access my account I need you to confirm the process. The person on the phone told me that payments are put towards the highest BALANCE not the highest INTEREST. Even though my statement says opposite. What's correct?

[Gemma @gemmanewson]

@mbna I called last month & a man confirmed that it was incorrect, this month the same thing happened & I have been told that unless I clear my money transfer balance (0% interest) I will continue to be charged. I'd like to speak via DM so I can send screenshots and get clarity

[Gemma @gemmanewson]

@my1styears will you even do this backpack in the pink safari print? 😭

[Gemma @gemmanewson]

@AskNationwide I already have a joint flex plus account, if I open a sole flex direct account and complete a switch will I be eligible for the £200? (I meet the other criteria)

[Gemma @gemmanewson]

@bluelightcard how do I change my name on my card?

[Gemma @gemmanewson]

@HSBC_UK how do I change my name after marriage if I don't have any photo ID?

[Gemma @gemmanewson]

@AskNationwide do you no longer do savings accounts for children under 13?

[Gemma @gemmanewson]

@RoyalMailHelp I've waited in all morning for an important delivery. It's now shown that no one was in. That's a lie, no one has attempted delivery. I want to collect from my local sorting office but as your postman is lying about attending my property I have no card to rearrange

[Gemma @gemmanewson]

@hm_custserv Done

[Gemma @gemmanewson]

@hm_custserv is 3 for 2 on baby basics not available online? My store didn't have the right size but now trying to do the order online I'm not getting the discount